• Working on the contract with The Coal Authority, cleansing and reporting on environmental data to inform decisions on managing former mining sites.• Responsible for the identification, tracking, and remediation of data issues and control enhancements that impact the respective reports• Responsible for ensuring delivery of trusted, timely and secure information to support the business. • Creating and analysing management information (MI) to make recommendations that improve business performance.• Data analysis and presentation using Excel, VBA, SQL, Power BI and Qlikview.• Creating Stored procedures, views and functions to optimize reporting and data presentation.• Deliver small scale projects including day to day adhoc requests, producing such information efficiently, and where possible put in place systems that allow end users to fulfil their own requirements.• Process improvement to increase efficiency and accuracy of data. • Liaising with client on data issues and queries. • Produce and monitor operational KPI’s• Liaise with operational staff to develop improvements to Field App and optimise data collection

• Provide guidance to the management team and staff• Assist with reviewing business documentation, within agreed guidelines• Maintain and update policies and procedures• Produce and monitor operational KPI’s• Manage HR queries, including performance and disciplinary matters• Manage an ongoing programme of continuous improvement in which service and processes can be improved through.• Produce & monitor financial and other agreed targets and achieving KPIs• Undertaking strategic analysis and evaluating division performance to recommend new strategies for performance improvements• Ensuring a high level of customer servicer is delivered through the motivation of employees at all times• Developing staff through organising appropriate training and carrying out regular performance evaluations & quality monitoring• Call monitoring assessments for agent sales calls to ensure their compliance with both regulatory and internal policies and procedures• Ensure the correct level of calls are monitored for the business.• Underpin and relay good working practices that complement the firms TCF regime• Assist with the maintenance and monitoring of policies and procedures and ensure conflicts, risk and related issues are addressed accordingly. • Assist with the creation and implementation of scripts to assist sales agents• Effective coaching across both regulatory requirements as well as soft skills and sales acumen to improve individual performance• Identify potential areas of vulnerability and implement corrective action to resolve issues across all departments.• Complaints handling and investigation as per the firm’s internal procedure• Maintaining and updating any of the firm’s regulatory logs and registers so that quality and risk can be effectively tracked• Any other ad hoc duties that may be required to ensure the firms regulatory compliance and quality standards

We Specialise in Modified/Specialist Car Insurance and have many recommendations from car owners clubs. Motor–High Performance, Imported, Prestige, Classic, Modified, Kit, Japanese Imports or Just Normal Everyday Cars Track Cover AvailableTemporary Cover - 1 to 28 DaysVan - Trucks - Campers etc Holiday - Single Trip or Annual Caravan - Static or Tourer Household - Buildings & Contents Commercial - Public Liability, Shop Owner etc Plus many more, please ask.

• Developing and maintaining document templates on IT system• Member of virtual agency team- updating available agencies• Producing management information and writing reports on these e.g lapses, re-engineering reports etc• Health and Safety• Openword document template maintenance and updates• Liaising with IT on upgrades• Setting up new starter accounts• Maintaining phone systems• Cheque signatory and Bankline authorizer• Archiving and recalling files

• Maintaining a book of small business clients for a variety of cover including commercial combined, property owners, tradesman, retailers, shops and offices• New business enquiries• Mid term adjustment and cover queries• Health and Safety• Openword document template maintenance and updates• Liaising with IT on upgrades• Setting up new starter accounts• Maintaining phone systems• Cheque signatory and Bankline authorizer• Archiving and recalling files

My current role is to manage the renewals and administration teams for the motorsport insurance scheme. This involves monitoring the performance of the team as a whole and on an individual basis, offering training and guidance in order for the team to achieve income and quality targets, developing systems and processes to make the day to day running of the team easier and handling disciplinary matters within the team. I act as the point of reference for any system, underwriting or complaint issues, perform appraisals and set SMART objectives for the staff.

Prior to the promotion to my current role I had to sell motor insurance policies to the motorsport and sports car industry. As this is a brokerage this required me to obtain all of the appropriate information in order to produce the most appropriate quote to recommend to the client. This involves excellent listening and questioning skills as well as sales techniques and negotiation skills. Prior to my promotion I was the top sales person in our department taking over 40% of the sales income for the team. I also have to ensure that I am compliant with all FSA and ICOBBS regulations to protect the customers. I have brought in new business lines through several broker relationships and also arranged a new product for short term cover on “Banger Rallies” through our underwriters. I have worked at various motorsport events such as the Autosports show at Birmingham NEC and the Lotus Show at Donington Park in order to develop new business.

My main responsibilities in this position were to take inbound telephone calls from customers and to handle queries, complaints and amendments to policies using a variety of software packages, including Microsoft Word, Excel, Powerpoint and systems specific to the job. I had to quickly identify the customer’s requirements and act appropriately according to the information given. I was set targets for the speed and efficiency of handling these calls and also the accuracy of the information I give based on FSA regulations. I constantly met these targets.