John Pringle Cemap Email & Phone Number

Tottenham - London

Tottenham, London

• Hands on approach; assisting on buffet lunches, fine dining and canapés function
• Responsible for a large team of permanent and casual staff; recruitment, training and development
• Monitor health and safety standards, food hygiene, F&B controls and purchasing
• Working along with the customer and tailoring events towards their special needs

London, United Kingdom

• Conducting nightly audit using Opera software, solving guest queries and ensuring that all the guest are always satisfied during the check-in / out process and during their stay
• Training and development of the night team.
• Meeting with the guest and VIPs to ensure that they have an enjoyable stay.
• Attending and conducting briefings and meetings
• Developing ideas to improve the quality of the customer service delivered through product testing and travelling to different venues to have an idea of the market.
• Ensure that the potential to achieve the budgeted sales is maximised on a daily basis

• Conducting nightly audit using Opera software, solving guest queries and ensuring that all the guest are always satisfied during the check-in / out process and during their stay
• Supervision of the concierge, kitchen, steward and reception team.
• Coordinate book outs, upselling, hand overs and briefings.
• Liaising with the security team to ensure that the property is secured and that all the necessary fire protocols are adheres to.
• Duty manager; liaising with the General Manager and the rest of the management team

• Managing all the operations in the front office, restaurants, bars, stewarding and security
• Meeting VIPs and regular guest; hosting luncheons and dinners and solving guest queries and special requests
• Deputising in the absence of the General and Hotel Manager
• Training all the team members about new measures and policies.
• Ensure that all remaining arrivals for the evening are checked –in, in a timely mannerLiaise with the supervisors/manager for the other departments in order to solve guest requests and complaints.
• Assess energy consumption for offices, vacant rooms and public areas

• Conducting nightly audit using Opera software, solving guest queries and ensuring that all the guest are always satisfied during the check-in / out process and during their stay
• Training and development of the night team.
• Meeting with the guest and VIPs to ensure that they have an enjoyable stay.
• Attending and conducting briefings and meetings
• Developing ideas to improve the quality of the customer service delivered through product testing and travelling to different venues to have an idea of the market.
• Ensure that the potential to achieve the budgeted sales is maximised on a daily basis

• Operations/Property Management (August 2008 – January, 2009) Rooms Ocho Rios
• Managing all the operations of the property (housekeeping, front office, maintenance and landscaping)Food and Beverage (January, 2009 – August, 2009) Grand Lido Negril
• Managing different restaurants and private functions ranging from 40 to 120 persons
• Preparing report to track different aspects of the operation.
• Manager on Duty at various intervals
• Member of the Planning Committee for Epicurean Escape 2009

Managing different restaurants and private functions ranging from 40 to 120 personsPreparing report to track different aspects of the operation.Manager on Duty at various intervalsMember of the Planning Committee for Epicurean Escape 2009Assisting the food and beverage manager in ensuring that all outlets are open on a timely basis and of the required.

Food and Beverage and Sales DepartmentManaging guest demands and queries throughout and after their stay at the hotel.Managing, hosting and coordinating the activities in the food and beverage department.Promoting and selling different activities and services to the guestAssist with all the activities for their "Reunion Week" for all the returning guests.

Timely delivery of daily reports to the respective heads of the various departments.Ensuring that the quality and quantity of the goods received are in accordance with the required specifications.Liaison with the purchasing and stores manager and with the suppliers regarding the quality of goods delivered.Member of the Environmental Committee representing.

Daily check in and check out of guest in a hospitable manner.Responsible for cashiering and as a telephone operator.Closing off of the credit and debit card machines and making verifications.

Master Of Business Administration (Mba), Strategic Management

Bsc, Hospitality & Tourism Management; Food And Beverage And Hospitality Management

Activities and Societies: President of the Tourism Club

Associate Degree, Business Studies; Accounting

Cemap, Finance, General

Education record

Spent eight months studying computer programming