John Proffitt Email & Phone Number

Florida, United States

• Partnered with multiple business partners: Territory Director, Regional Sales Managers, Business Programers, & Learning and Development Teams, to identify and execute training needs.
• Drive and motivate high performing teams, aligned with market strategy, and operational standards, centered by real time coaching and feedback.
• Co-Create site specific learning plans and recommendations in close coordination with the Training Team, ensuring onsite support for performance enhancement, readiness targets, and associated business metrics.
• Champion of a customer centric approach, coaching to behaviors that drive exceptional customer satisfaction.
• Communicate effectively via reporting, detailing observed behaviors, & actionable recommendations to Regional, Director, and Store level leadership.
• Express an exceptional understanding of Tesla products, processes and tools.

Orlando, Florida, United States

• Drove the achievement of functional sales goals, aligning strategies with the missionstatement to accelerate the global transition to sustainable energy.
• Ranked in the top 10% out of 190+ advisors for sales metrics in the Florida Territory.
• Developed remote Test Drive locations to access new customers resulting in an increase ofsite demo drive numbers by 100+ per month.
• Controlled and maintained store demo drive fleet and inventory assignments.
• Developed training plans for 15+ advisors to increase solar sales and product knowledge

Orlando, Florida, United States

• Coordinated all stages of the run Disney endurance event planning process including stagingarea design, team scheduling/training, and communication strategy for four yearly raceweekends with an annual participation of.
• Decreased overtime labor hours during events by 90% due to implementing a seasonalhourly employee position.
• Increased team satisfaction by 65% by revamping break areas, refocusing on safety, andincreasing employee benefits.

Orlando, Florida, United States

• Facilitated the launch of Walt Disney World Resort social engagement accounts on Twitterand Instagram to provide Guests with a new channel for customer service interactions.
• Created 74+ social media meet-ups and in-park events to increase Guest engagement.
• Continually increased interaction and engagement metrics for digital and in-person by 25%.

Orlando, Florida, United States

• Engaged with 3000+ Guests from diverse backgrounds and addressed inquiries andconcerns related to all Domestic Theme Park operations through the use of digital, written,and phone communications.
• Positioned Disney as a leader in the industry by strategically utilizing monetary andcomplimentary Disney products and experiences to recover visitor experience.
• Established relationships with all lines of business to research policies, procedures, and recordguest incidents, which promoted guest affinity.

Orlando, Florida, United States

Orlando, Florida, United States

Tampa, Florida, United States

• Supervised business operations of a $3.5 million dollar annual grossing, high traffic retailstore.
• Established quarterly team meetings for 30-50 team members to ensure propercommunication and increase team morale.
• Reacted to changes in sales volume, markets, and demand through methods includingcoaching team members and adjusting visual merchandise displays

Bachelor'S Degree, Telecommunications Management

Associate'S Degree, Business Administration And Management, General