Holiday Inn Express and Suites General Manager

Over see branch operations including coaching, training, managing and developing employees. Provide continual feedback regarding employee performance; meet with personnel to monitor sales goals and overall performance.

- My responsibilities included: planning and monitoring operational performance, as well as recruiting, interviewing, and hiring staff members. I implemented policy standards and compliance practices, along with practicing Revenue maximization; accounts payable and receivable, group sales, monthly budget forecasting and P&L review. I was acting tech support liaison for property owned computers and video surveillance systems. I inspected rooms for quality control. I prepared spreadsheets and… Show more - My responsibilities included: planning and monitoring operational performance, as well as recruiting, interviewing, and hiring staff members. I implemented policy standards and compliance practices, along with practicing Revenue maximization; accounts payable and receivable, group sales, monthly budget forecasting and P&L review. I was acting tech support liaison for property owned computers and video surveillance systems. I inspected rooms for quality control. I prepared spreadsheets and reports to track and forecast data. Acting as Human Resources, I supervised and counseled up to 35 employees on a daily basis. In addition to handling employee issues and concerns, I also handled guest inquiries and complaints. I prepared work orders, maintained maintenance records and performed minor building maintenance. Show less

I managed the front office. I hired, trained and supervised. I also handled guest inquiries and complaints. I posted charges and corrected accidental posting to guests’ accounts. I maintained Accounts Receivable. I performed minor building maintenance as well as overseeing any technical issues.

I managed the front office. I hired, trained and supervised. I also handled guest inquiries and complaints. I posted charges and corrected accidental posting to guests’ accounts. I maintained Accounts Receivable. I performed minor building maintenance as well as overseeing any technical issues.

My responsibilities included: planning and monitoring operational performance, as well as recruiting, interviewing, and hiring staff members. I implemented policy, standards and compliance practices along with accounts receivable and group sales. I inspected rooms for quality control. I prepared spreadsheets and reports to track and forecast data. I supervised and counseled up to 12 people on a daily basis. I also handled guest inquiries and complaints.

My responsibilities included: planning and monitoring operational performance, as well as recruiting, interviewing, and hiring staff members. I implemented policy, standards and compliance practices along with accounts receivable and group sales. I inspected rooms for quality control. I prepared spreadsheets and reports to track and forecast data. I supervised and counseled up to 12 people on a daily basis. I also handled guest inquiries and complaints.

My responsibilities included: Checking in & out guests, making reservations, handled guest inquiries and complaints, cashier, balance out daily accounts, and prepare bank deposits.

My responsibilities included: inventory guest mini-bars. As acting Captain I supervised porters, downloaded sales information from hand held computers, and relayed it to the front office.