I am responsible for leading all operations and providing overall vision, planning, direction and execution in a given city. I execute, problem-solve and lead a growing food business in the Arizona Market.

Designed and implemented plans and strategies, while having P&L responsibility for $12 million operating budget covering 10 sites - with 30 direct reports - responsible for $20 million in revenue. Resolved escalated customer issues. Conducted financial and operational reporting, including preparation of quarterly EBITAR reviews, revenue growth patterns, payroll percentages, and expense controls. Conducted root cause analysis, scheduling and order accuracy reviews. Evaluated margins to identify areas of opportunities and aligned resources to reduce waste. Led M&A integration across 10 sites after AMF acquisition. Created organizational structures and succession planning. • KPI ACHIEVEMENTS: Guest Satisfaction Ratings improved from 70% to 90%; EBITDAR increased 8 to 10 % (depending on site).• Ranked 2nd of 45 districts in customer satisfaction metrics companywide. Developed plan to improve service, focused management on coaching/developing staff, and incentivized new/loyal customers to maximize repeat business. Increased survey count to more than double the company average. District guest satisfaction above 90% (company average of 70%), #1 in the region as a District. • Reduced overall payroll by 3.5% over 10 locations and increased guest service scores to #1 in the company by identifying labor inefficiencies and implementing a zero-based scheduling process. • Implemented a succession planning coaching program to promote from within resulting in 27% of employees progressing through management levels, compared to company average of 10%.• Increased food and beverage sales 5.2% and reduced COS 2.5% over revenue base of $7.9 million by implementing processes and employee workshops designed to drive customer purchases. • Reduced COS for liquor from 33% to 25% by conducting thorough P&L analysis, identifying losses and rectifying issues.• Received best loss prevention audit results in the company with a 98.5%, vs. average of 75%.

Directed operations, ensured a positive customer experience, and helped generate $1.5 million in revenue. Strategically aligned costs within business plan. Hired, led, and coached 20 employees and ensured a productive work culture. Turned around non-performing team and positioned it to attain corporate goals, creating selling culture and ensuring adherence to SOPs. Monitored financials to increase profit contribution, consistently coming in under payroll, spending, and controllable operating cash flow (COCF). Implemented stringent inventory control system. • KPI ACHIEVEMENTS: Improved District customer response rankings from 10th to 2nd via Mystery Shopper surveys; Customer Satisfaction ratings from 80% to 95%; and, Loss Prevention audit success from 82% to 98%; reduced COS 5%, down to 25%. • Improved District sales ranking to top performance and boosted sales over prior years during down economy: 3% in 2010 and 4.6% in 2013.• Increased key category revenues 14% by motivating team to upsell/suggestive sell to customers.• Upgraded hiring process to build more motivated team. Provided one-on-one coaching and trained team using role playing and visualization on topics ranging from upselling to customer service.• Improved results on loss prevention audits, earning second highest score in company’s history -- well above company average of 70%.

Acquired, led, and implemented change to maximize revenue/profits of failing operation. Cultivated long-term vendor relations, resulting in favorable pricing/discounts. Managed budget and led team of 15 to 20 employees. • Increased sales 18% in just 2 years by fostering a more customer-centric environment.

Took over closed business, assuming leadership role over all aspects of operations and converting overall concept. Managed marketing, including targeted advertising to generate interest among defined market segments. Hired and trained team of 30. Outsourced payroll and managed purchasing. Monitored / controlled budgets and costs.Key Accomplishments:• Grew revenues to $800,000 annually, building profits starting from the first month of inception.• Designed 4000 sq. ft. operation and oversaw contractors on remodeling project to ensure specifications were met.