John Punua Email & Phone Number

Gold Coast, Qld, Au

Gold Coast, Queensland, Australia

As a Service Delivery Manager at the Modica Group, I manage a large portfolio of enterprise clients including Government, Telecommunication, Financial & Airline entities.I am focused on protecting existing revenue by ensuring the delivery and operational relationship between Modica and the client is of high standard.I am a customer advocate looking for opportunities to not only protect the customer experience but to enhance it through way of high quality support & product feature recommendations.

Auckland, New Zealand

Title that recognises the duties of Digital Specialist in conjunction with higher duties and skill sets which include (but not limited to) supporting large scale client projects and acting as a subject matter expert on topics within the scope of enterprise mobility.I have travelled nationally to client sites to deploy devices and management software which were then followed up with training to ensure staff are in the best position possible to maximise the digital tools made available to them.

Auckland, New Zealand

The Digital Support Specialist role was created as a service marketed to one of Spark NZ’s biggest enterprise client Air New Zealand.As part of this service, my team and I are contracted to provide exclusive and undivided telecommunication / digital support to the Airline. This is achieved by:• Working full-time at Air New Zealand sites• Provisioning / Managing New Connections, Devices and Accessories• Procuring and sourcing suitable products in line with the Airlines operational requirements• Supporting corporate-managed mobile devices using Citrix and Microsoft Intune device management (MDM) and Mobile application management (MAM) systems.• Enforcing internal Mobile Policies

Auckland, New Zealand

Auckland, New Zealand

Auckland, New Zealand

Education record

Education record