John Jarrett Que Email & Phone Number

Garden Grove, Ca, Us

Garden Grove, Ca, Us

Yorba Linda, California, United States

-Led a team responsible for managing a portfolio of 550 vehicles, generating $1.45 million in additional revenue.-Spearheaded multiple projects, including sales campaigns, customer service improvements, and operational optimizations, resulting in a 94% customer service satisfaction score.-Managed project timelines, budgets, and deliverables, ensuring all tasks were completed within scope and on schedule.-Provided training and coaching to 4 management trainees, fostering skill development and leadership abilities.

Walnut Creek, California, United States

-Ranked #1 Management Trainee in San Francisco Region determined by upsells and lead generation, responsible for over $1,450,000 in total additional revenue in the span of 6 months.-Contributed in being the highest rated customer service branch in Northern California with a service score of 94 for Q1 and Q2 in 2023-2024.

Makati, National Capital Region, Philippines

-Managed over 50 daily expatriate transactional requests, maintaining high compliance and client satisfaction while handling financial processes worth €50,000 per expatriate.-Worked closely with HR, business partners, and line managers to resolve complex cases, consistently exceeding KPIs and SLAs.-Demonstrated the ability to build relationships and manage expectations with clients in multiple global regions, contributing to high performance and satisfaction.-Achieved a 260% quota in closed tickets by streamlining processes and improving client engagement.

National Capital Region, Philippines

-Drove a 550% revenue increase by scaling operations and leading a small team during the pandemic, enhancing client satisfaction and retention.-Negotiated key partnerships, including Green Cross Philippines, generating monthly profits of over $80,000.-Developed a comprehensive product catalog, leading to a 67% increase in customer engagement and satisfaction.-Managed and cultivated long-term relationships with clients, ensuring retention and identifying upsell opportunities.

Pasig, National Capital Region, Philippines

-Assisted in admin work, organizing company files and taxes for the manager.-Overlooked the accountant and double-checked balance sheets, found multiple errors and reported to the head accountant.-Creation of presentation and led discussions with foreign principals to assist the company which resulted in 2 new foreign clients from Canada and India.

Bachelor Of Science - Bs, Business Administration And Management, General

Activities and Societies: Assistant Vice President - Peers (2021), Human Resources - Speed (2020), Human Resources - Ateneo Student.

Graduate (High School), Humanities And Social Sciences

Activities and Societies: Class Treasurer (2012-2013), Class Secretary (2013-2014), Student Council Auditor and P.R.O (2013-2014), Student.