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John R. Email & Phone Number
Chief Operating Officer
at
Techloq
LinkedIn matched
2 data sources
Profile completeness 71%
Current company
Role
Chief Operating Officer
Location
Glasgow, Scotland, United Kingdom
Company size
Who is John R.? Overview
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Quick answer
John R. is listed as Chief Operating Officer at Techloq, a company with 18 employees, based in Glasgow, Scotland, United Kingdom. AeroLeads shows a matched LinkedIn profile for John R..
John R. previously worked as Head of Support at Causeway Technologies and Head of Customer Support at Causeway Technologies.
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Email format at Techloq
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Techloq
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Profile bio
About John R.
Transformational leader specialising in improving, scaling and optimising customer and technical operations.Passionate and immersed in all things CX, EX, continuous improvement and transformational. Strong believer in employee empowerment and autonomy, and in the power of workplace culture, change and technology to deliver best in class customer experience, cost efficiency, and ROI.Significant leadership experience within Customer, Technology and Service Operations. Consistently delivering organisational change and improving key business outcomes across customer and people experience, service quality, cost, retention and growth.Track record of driving business transformation and improvement through service strategy, continuous improvement, customer experience enhancement, cross functional collaboration, data analytics, employee engagement, technology adoption, and building high performing teams.20+ years' delivery of large-scale projects, multi-year programme's and strategic initiatives within businesses of all size, scale, and complexity - B2C, B2B, SaaS, Managed Service Provider, IT Service Delivery, Cloud, and Cybersecurity.
Current workplace
John R.'s current company
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Techloq
13 roles
John R. work experience
A career timeline built from the work history available for this profile.
Head Of Support
Head Of Customer Support
Current
Mar 2024 - Present
Global Head Of Customer Support Operations
Transformation and evolution of Snyk’s Customer Operations and CX. Defining, implementing and aligning ops with the overall business strategy. Improving customer experience, optimising operations, cost and service quality. Leading Snyk's Global Customer Operations across its SaaS Managed Service estate - Open Source, DeepCode AI, IaC, Container, Snyk Cloud.
Jan 2022 - Sep 2023
Group Operations Director
Transforming Group Operations. Creating and driving customer strategy and experience, project and programme management, organisational change and risk management, operational performance, standardisation, and compliance across the group.Led Global Service and Customer Operations within iomarts Cloud and Connectivity Managed Service estate. Managing.
Jan 2020 - Jul 2021
Head Of Operations
Multi-year programme of CX/digital/business transformation, organisational change and continuous improvement. Aligning operations with the global business strategy.Responsible for the largest and most complex customers in the Vodafone B2B Managed Services portfolio. Managing critical customer infrastructure, connectivity and applications - Cloud, SaaS.
Apr 2016 - Jan 2020
Director Of Customer Service
Owner of our operational and customer service strategy, principal negotiator with all partners and suppliers relating to customer journey, and accountable for the strategic footprint of our customer service centres. Constantly involved in the development of our service strategy and employee experience, ensuring we deliver world class levels of customer.
Nov 2014 - Feb 2016
Head Of Customer Service
Leading the day-to-day performance and operations of a multi channel retail B2C Ecom customer care department.Business transformation across operations to improve customer outcomes and deliver cost efficiency. Responsible for the company-wide customer care strategy – driving improvements in our end-to-end processes, digital content, online order management.
Jul 2013 - Nov 2014
Contact Centre Manager
Led and managed the Customer Service and Technical Support Operations estate across the B2B and B2C connectivity services.Aggressive customer growth, scaling and transformation of our consumer broadband operations to over 500k subscribers. As well as successful build, launch and growth of the enterprise connectivity services.Accountable for departmental.
May 2009 - Jul 2013
Business Performance Coach
Jun 2006 - May 2009
Quality Manager
Aug 2003 - Jun 2006
Operations Manager
Jun 2001 - Aug 2003
L2 Sm Tech/Line Manager
Aug 1997 - Jun 2001
FAQ
Frequently asked questions about John R.
Quick answers generated from the profile data available on this page.
What company does John R. work for?
John R. works for Techloq.
What is John R.'s role at Techloq?
John R. is listed as Chief Operating Officer at Techloq.
Where is John R. based?
John R. is based in Glasgow, Scotland, United Kingdom while working with Techloq.
What companies has John R. worked for?
John R. has worked for Techloq, Causeway Technologies, Snyk, Iomart, and Vodafone Business.
How can I contact John R.?
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