Director, Hr Analytics And Program Support Office
CurrentLead a team responsible for providing HR Analytics solutions to support the commonwealth and grow the culture of data within our HR organization. Lead our employee experience efforts including Employee Resource Center portal and knowledge library, Onboarding, HR communications and HR Service Center support to continually improve the employee experience. Service Center program support including system strategy and telephony, case management and knowledge portal tools, Quality Assurance program, process enhancements, and operational metrics and analytics. Management of multiple unique statewide program support processes.