John R Thornton Email and Phone Number
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John R Thornton personal email
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As an IT support technician with expert skills in Desktop Support and IT Project supervision. Demonstrated ability to provide excellent customer service to clients and provide the company with clear resolutions and documentation for issues as well as proactive measures to avoid potential issues. Working within Verizon’s environment, being exposed to numerous applications many of them Verizon proprietary applications. Demonstrated throughout my career to be reliable and in many cases a subject matter expert for Verizon policies and practices. Since leaving Verizon and now contracting at Raytheon , I have been exposed to Dept of Defense processes implemented in the Raytheon environment . The ability to embrace change and learn rapidly new practices and applications is a strength. I firmly believe in the Team concept for IT support because it gives strength in the knowledge that if you don’t know something a team member may be able to provide the answer to the issue. Combine that with a knowledge base of documenting policies and procedures and how to perform tasks, the IT team will be effective and efficient. Also good communication is key to disseminating information that can be proactive in avoiding issues. One of my strengths is I know what I don't know and not afraid to admit it. When I don't know something I search out a person or resource that will provide me the information I need to gain the knowledge. I enjoy learning new things, new ways of doing things expanding what I do know. I'm a reliable person that takes responsibility for what I do and can admit mistakes owning them learning from them. I like to do things one time correctly the first time by doing the proper preparation for success. I share my knowledge with anyone that needs it. I'm not an information hoarder that thinks that keeping information is a way to build value. My value is I share so that there are more people that can help with issues to get things done quickly and efficiently. People that have worked with me. would I hope, describe me as a person that gets things done and a hard worker.
Sgs Consulting
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Technical Support Analyst 1Sgs Consulting Sep 2020 - PresentPrinceton, New Jersey, UsWindow 7 to Windows 10 replacement program . Windows 10 Hardware replacement program Inventory of devices and return to GE from Baker Hughes corpSCCM Imaging of Windows 10 for Baker Hughes Corp
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Desktop Support TechnicianExperis/Manpower Group Nov 2019 - Jun 2020Milwaukee, Wi, UsDesktop Support Break Fix. -
It Support SpecialistVerizon May 2004 - Jun 2019Basking Ridge, Nj, UsEnd User Support of users desktop level issue working trouble tickets, both onsite and remote, problem resolutions.IT project deployment of services and equiptment for end users. Providing the process required for each project to deploy the end users requests. Provide the training and supervision of contractors to perform the requests. Determine what resources are required to schedule the request in the project timeframe. Calculate the measurable performance requirements for the contractors and verify the output is within acceptable performance ranges. Responsible for keeping the project on time and on budget working accross different lines of business within Verizon. Interface with union workers and management teams to perform necessary functions to complete the project. Responsible for the New England area , Ma, Me, Nh, Ri and Vt. over 10,000 end users in the region. Also in 2017 added Support for Verizon Wireless retail store environment. -
Lan And Desktop SupportVerizon Jan 1993 - May 2004Basking Ridge, Nj, UsAll aspects of end user desktop support tier 3 providing onsite and remote solutions to user issues. Also providing onsite project deployments support.
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Customer Service RepresentativeVerizon Feb 1989 - Jan 1993Basking Ridge, Nj, UsCustomer Service representative for Consumer, Phone land lines.
John R Thornton Skills
John R Thornton Education Details
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Salem State UniversityAnd Related Support Services
Frequently Asked Questions about John R Thornton
What company does John R Thornton work for?
John R Thornton works for Sgs Consulting
What is John R Thornton's role at the current company?
John R Thornton's current role is Technical Support Analyst 1 at SGS Consulting working for Client Baker Hughes Corp.
What is John R Thornton's email address?
John R Thornton's email address is jo****@****zon.com
What is John R Thornton's direct phone number?
John R Thornton's direct phone number is (212) 395*****
What schools did John R Thornton attend?
John R Thornton attended Salem State University.
What skills is John R Thornton known for?
John R Thornton has skills like Management, Telecommunications, Technical Support, System Deployment, Software Project Management, It Desktop Refresh Programs.
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