John Raffa Email & Phone Number

Phoenix, Arizona, United States

Southwest

Phoenix, Arizona Area

Manage all aspects related to revenue generation and sales operations. Develop plans and strategies that achieve the company’s revenue targets. Create a culture of success and ongoing business and goal achievement. Manage key customer and relationships, implement operational efficiencies within the organization streamlining process and turn time.• Increased year over year sales growth by 15%, 61% and 103% respectively. • Conveyed clear concise goals and responsibilities for team members, with measurable KPI’s resulting in increased new customer closing rate to over 50%.• Business Development experience includes profiling clients and industries for identification of new business prospects, maintaining and expanding client relationships for up sell opportunities, and evangelizing new solutions.• Responsible for hiring and training of new staff, developed new benefits package attracting top talent.

Phoenix, Arizona Area

Organically created and managed the Customer Success Organization for DealerPeak. Combined the Implementation, Training and Account Management Teams to focus on bringing new customers onto the DealerPeak platform, driving new revenue within the customer base and creating delighted customers during the process. • Built a high performance, empowered Customer Success Team by leveraging individual strengths and clearly defining scope of team responsibilities.• Developed and led cloud implementation team successfully migrating new customers, building champions and super users in the process.• Delivered greater than 140% of annual revenue target in first 12 months.• Drove the implementation of 24 new customers in 12 months.• Reduced attrition rate of current customers from 18% to less than 3% through high touch and energized account management teams.• Proven track record managing large client portfolios and teams.

Phoenix, Arizona Area

Greater Boston Area

Bachelor Of Arts, History

Education record