Customer Support Manager
Current
Jul 2024 - Present
AeroLeads people directory · profile
John Rajkumar Email & Phone Number
Manager Technical Support at Influx Worldwide
at
CYGNVS
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 100%
Current company
Role
Manager Technical Support at Influx Worldwide
Location
Chennai, Tamil Nadu, India
Company size
Who is John Rajkumar? Overview
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Quick answer
John Rajkumar is listed as Manager Technical Support at Influx Worldwide at CYGNVS, a company with 111 employees, based in Chennai, Tamil Nadu, India. AeroLeads shows a matched LinkedIn profile for John Rajkumar.
John Rajkumar previously worked as Customer Support Manager at Cygnvs and Manager Technical Support at Influx Worldwide. John Rajkumar holds M.Sc, Communication And Signal Processing, A from University Of Newcastle-Upon-Tyne.
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Email format at CYGNVS
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CYGNVS
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Profile bio
About John Rajkumar
Manager with over 14 years experience in working with Enterprise/SaaS-based products and 10 years in leadership roles, managing operations, and people.Focused on building dream teams for achieving the best Support delivery standards and meeting billing milestones. Strong business acumen where I am able to engage with customers on technical issues and get the right resources to provide holistic solutions for them.Continuous process improvement in support delivery, team operations, and support practices.Proven ability to lead diverse talent, work cross-functionally, and build consensus on difficult issues.Strong interest in hiring and developing associates to reach the best of their potential.
Listed skills include Process Improvement, Team Management, Technical Support, Business Process Improvement, and 35 others.
Current workplace
John Rajkumar's current company
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Cygnvs
9 roles
John Rajkumar work experience
A career timeline built from the work history available for this profile.
Manager Technical Support
Feb 2020 - Sep 2024
Manager Customer Support
Job ProfileDefine and implement processes for the Customer Support Team.Setup team to run 24/7 from 24/5. Plan staffing according to ticket volume analysis.Manage team performance and ensure maximum customer satisfaction and minimal response times.Define KPIs for the team based on current trends.Working with vendors to identify the best chat process/bots.
Jan 2019 - Oct 2019
Technical Support Manager
Job ProfileManage a team of Support/Programmers working on a content management tool names Sitefinity.Monitor KPIs and ensure we are ahead of the curve.Present team performance statistics to Global Heads on a monthly basis.Ensure the team is engaged in knowledge development and product development projects.Worked with Global Teams to set up reporting.
Jul 2018 - Jan 2019
Senior Trainer
Led the formation of the training department for the ADP Center of Excellence (CoE). The CoE comprises of Global Service Teams for ADP’s leading HCM solution iHCM, which caters to clients across EMEA countries. Created a training program that reduced associate on-boarding time from 2 months to 3 weeks. Trained associates were well equiped with product.
Apr 2017 - Jan 2018
Associate Project Technical Manager
Led the formation of the iHCM Service Desk from inception. Was tasked with setting up the support process, the CRM tool (Siebel), recruiting, training and on-boarding associates for the team. The team grew from a 2 associates to 30 within the span of a year. Trained and skilled associates such that a Tier 1 team was developed to handle inbound phone and.
Sep 2015 - Mar 2017
Lead Product Support Specialist
- Managed the Service Desk for ADP UK’s HR solution, HR.net.
- Oversaw transition of team from part to 100% off shore to reduce costs and increase company revenue, whilecontinuing to maintain high service levels.
- Managing Client and Support Desk escalations. Worked with client tounderstand expectations and requirements and delegate tosuitable resources. Monitored progress, provided client with updatesand ensured client received.
- Created reports on… Show more Managed the Service Desk for ADP UK’s HR solution, HR.net.
- Created reports on Service Agent performance. Built dashboardto display Agent/Team analytics to management and individualagents. Show less
Sep 2014 - Aug 2015
Team Leader
- Provided technical support to global customer that entailedWorkflow Processing, SQL Server Management, Trouble shootingand Software Implementation.- Managed and approved Knowledge base articles for team
Jul 2011 - Aug 2014
Technical Support Engineer
Vizual Business Tools
Sep 2007 - Jun 2011
2 education records
John Rajkumar education
M.Sc, Communication And Signal Processing, A
Bachelor Of Engineering (B.E.), Electrical, Electronics And Communications Engineering, First Class
FAQ
Frequently asked questions about John Rajkumar
Quick answers generated from the profile data available on this page.
What company does John Rajkumar work for?
John Rajkumar works for CYGNVS.
What is John Rajkumar's role at CYGNVS?
John Rajkumar is listed as Manager Technical Support at Influx Worldwide at CYGNVS.
Where is John Rajkumar based?
John Rajkumar is based in Chennai, Tamil Nadu, India while working with CYGNVS.
What companies has John Rajkumar worked for?
John Rajkumar has worked for Cygnvs, Influx Worldwide, Chargebee, Progress, and Adp.
How can I contact John Rajkumar?
You can use AeroLeads to view verified contact signals for John Rajkumar at CYGNVS, including work email, phone, and LinkedIn data when available.
What schools did John Rajkumar attend?
John Rajkumar holds M.Sc, Communication And Signal Processing, A from University Of Newcastle-Upon-Tyne.
What skills is John Rajkumar known for?
John Rajkumar is listed with skills including Process Improvement, Team Management, Technical Support, Business Process Improvement, Troubleshooting, Workflow Management, Human Capital Management, and Hr.Net.
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