John Ramer Email & Phone Number

Dallas, Texas, United States

Dallas-Fort Worth Metroplex

• Responsible for compliance with NMLS Metrics and CFPB rules.
• Reviews and updates policy and procedures for the legal loss mitigation, corporate witness and mediation teams.
• Create and review streamline processes for execution, reporting, and tracking of all legal document requests.
• Manage outside and local counsel plus various vendor relationships.
• Review and analyze contested foreclosure, bankruptcy and/or litigation cases.
• Coordinate proper corporate witness preparation with outside counsel.

Dallas-Fort Worth Metroplex

• Dual Site Management with multiple specialized teams with separate performance, process, QA, training, and role responsibilities.
• Managed the Mediation, Legal Loss Mitigation, Corporate Witness, Discovery Execution, and Legal Administrative Teams.
• Attended Congressional Industry Summits to assist with the development of streamlined processes to improve timing to reach resolutions for our borrowers and investors.
• Served as departmental contact for compliance issues.
• Appointed as the Residential Capital Subject Matter Expert for Hope Loan Portal project and assisted with the building of the database to support loan modifications or restructures for borrowers struggling to pay their.
• Attended trials and mediations throughout the US as needed.

Waterloo-Cedar Falls Area

• Dual Site Management with multiple specialized teams with separate performance, process, QA, training, and role responsibilities.
• Managed the Mediation, Legal Loss Mitigation, Corporate Witness, Discovery Execution, and Legal Administrative Teams.
• Attended Congressional Industry Summits to assist with the development of streamlined processes to improve timing to reach resolutions for our borrowers and investors.
• Served as departmental contact for compliance issues.
• Appointed as the Residential Capital Subject Matter Expert for Hope Loan Portal project and assisted with the building of the database to support loan modifications or restructures for borrowers struggling to pay their.
• Attended trials and mediations throughout the US as needed.

Waterloo-Cedar Falls Area

• Managed team of 16 Loss Mitigation Default Specialists in setting up and soliciting various foreclosure alternatives while working to resolve borrower concerns and questions.
• Implemented and developed procedures and processes to utilize efficiency and effectiveness to mitigate loss on residential mortgage loans.
• Resolved elevated issues for both the investors and customers while also providing support and motivation to the agents on the floor.
• Helped in training new employees to develop the skills to be successful in Loss Mitigation/ Loan Resolution.

Independence, Missouri, United States

• Managed team of Loss Mitigation Analysts that all handled loss mitigation options for subprime portfolio investors.
• Recruited and hired new employees.
• Worked with investors on complex issues related to an individual loan as well as portfolio-wide basis.
• Established new satellite office in the Kansas City area to handle new subprime clients.
• Directly involved in high-level discussions with the clients, servicing companies, and executive management.

Kansas City, Missouri, United States

• Managed portfolio of 300 loans with a required cure rate of 25% month over month.
• Solicited, processed and closed all types of loss mitigation activity for all loans in the portfolio.
• High performer and exceed monthly production expectations.

Waterloo, Iowa, United States

Manually processed all loss mitigation options (DIL, short sales, modifications, note sales, and, foreclosure repayment plans) for subprime hedge fund investors and some GSE clients.

Waterloo-Cedar Falls Area

Held multitude of roles within the "Customer Care Contact Center" Including but not limited to Assumptions, Lien Release, Default, Private Label, Escrow, Originations Underwriter, and Elevate Supervisor.