John Ramsden Email & Phone Number

Los Angeles, Ca, Us

Toronto, Ontario, Ca

Achievements:• All aspects of Microsoft Teams Softphone Integrations - Greater Los Angeles Region Colliers International Offices: Downtown-Los Angeles, El Segundo, West LA, Glendale, Woodland Hills, and City of Industry. • All aspects of Greater Los Angeles Region Colliers International Office Infrastructure build-outs – Woodland Hills, El Segundo, and West LA. Responsibilities:• Interact, diagnose, and resolve IT issues for the Colliers Executive Leadership Team. • Perform Active Listening techniques during information-gathering. • Diffuse hostile inbound IT-related escalations. • Provide updates on active IT-related outages, both written and verbal. • Compose Know base Articles for Business Applications; Adobe, Microsoft, etc.…• Follow the written procedures and guidelines for Collier's imaged devices MAC, and mobile devices. • Participate in scheduled timeline meetings, providing accurate feedback when appropriate. • Provide timely updates to the Service Delivery Manager. • Facilitate all aspects of NOC during system-wide outages including timely updates and notifications.• Building network/desktop infrastructure projects including LAN room/network topography buildout. • Rackmount and power network appliances. • Validate network performance upon integration completion.• Perform network speed tests on wired/wireless systems.

Los Angeles, California, Us

Responsibilities:• Administrator for Microsoft Office 365 (O365) tenants for 60+ clients; manage tenant subscriptions and licenses, configure custom domains and implement two-factor authentication (2FA). • Administrator of G-Suite; Provide cloud computing/application software support. • Administer of cloud-based file sharing and file synchronization solutions such as Citrix ShareFile, Drop Box, One Drive and Box. • Deliver onsite/remote hardware support for desktops, laptops MacBook, Surface Pro, VoIP telephony, printers, scanners and mobile devices (iPhone/Android).• Resolve complex issues including system crashes, poor network performance, connectivity problems, security breaches and virus infections. • Prioritize, resolve and document tickets using ConnectWise Help Desk ticketing system.

Dallas, Tx, Us

Achievements:• Developed “new-hire on-boarding” training curriculum for ISG (Infrastructure Support Group).• Upgraded non-compliant Windows operating systems on 100+ desktops/servers. Responsibilities:• Provide onsite and remote Desktop Support to Software/Quality Assurance Engineers.• Prioritize Jira support tickets and diagnose problems with software and hardware.• Install, upgrade, and configure personal computers and peripherals. • Install and maintain Windows desktop application software, service packs, patches, and anti- virus updates.• Provide recommendations to IT users on selection of hardware including laptops, Macbooks, desktops, servers, telephony and printers.• Assist in the planning and coordination of software and applications upgrades.• Communicate updates, milestones and future plans of action within multiple groups and teams within organization.

Torrance, Ca, Us

Achievements:• Implemented Dual-Wan router for retail store locations system-wide; Draytek 2950 router ensured maximum internet uptime for credit card revenue transactions • Designed/integrated Axis surveillance systems including network infrastructure, cameras, software and ceiling mounted LCD monitors• Upgraded in-store Verifone pin pads to process new credit card chip technology. Responsibilities:• Desktop Support/Network administration for corporate administration offices in Torrance/Sacramento CA. • Responsible for providing (24/7) IT support for more than 50 retail store locations • Project Technical Lead for new store location openings including providing internet service via ISP (Internet Service Provider), network infrastructure, POS (Point of Sale) hardware/software, camera surveillance, and hand punch hardware/software.

Atlanta, Georgia, Us

Achievements:• Project Manager for GIDS (Gate Information Display systems) at LAX and SFO airports • Project Manager for RF network implementation for LAX baggage serviceResponsibilities:• Conducted site surveys and provided recommendation on power/IP data conveyance for new Delta airport service locations • Project Manager - Directly responsible for completing installations/deployments on schedule and within budget• Resolved hardware/software/network helpdesk tickets within specified SLA (Service Level Agreement)

Bachelor'S Degree, Computer And Information Systems Security/Information Assurance

Associate'S Degree, Electrical And Electronics Engineering