Paid contributor of creative copy for a variety of clients including brands, media companies, agencies, and individuals.

Used SAS and Excel to produce high level reports of company performance and adherence to forecast.Applied knowledge of data modelling and statistical analysis to note trends and draw conclusions.Analysed key aspects of business to evaluate factors driving results and summarised into presentations.Reconciled and reported discrepancies found in records.Reported and consolidated company financial performance.Contributed to drafting of annual budgets and monthly financial… Show more Used SAS and Excel to produce high level reports of company performance and adherence to forecast.Applied knowledge of data modelling and statistical analysis to note trends and draw conclusions.Analysed key aspects of business to evaluate factors driving results and summarised into presentations.Reconciled and reported discrepancies found in records.Reported and consolidated company financial performance.Contributed to drafting of annual budgets and monthly financial reforecasts.Created Excel reports, SAS programmes, Access databases and Excel Macros on an ad hoc basis to support business needs.Communicated with internal customers and leaders at all levels of the organisation to answer questions and explain information.Reviewed files, records and other documents to obtain business information and key data in order to respond to development requests.Built productive relationships with internal customers to enhance Finance team support.Met with stakeholders to conduct full cost benefit analysis of proposed projects.Worked directly with Human Resources to achieve a full review of employee reward structures including bonus and virtual share scheme.Constructed framework for annual pay review and company bonus.Prepared regulatory Gender Pay Gap analysis for publication. Show less

Built and maintained all reporting for the Premium Finance function.Build Access databases of BACS transactions used to measure debt activity.Tracked, analysed and interpreted trends in sales performance data.Analysed key aspects of business to evaluate factors driving results and summarised into presentations.Conducted credit profile analysis to change scoring profile and increase customer footprint.Worked closely with the Premium Finance Manager to maintain optimum levels… Show more Built and maintained all reporting for the Premium Finance function.Build Access databases of BACS transactions used to measure debt activity.Tracked, analysed and interpreted trends in sales performance data.Analysed key aspects of business to evaluate factors driving results and summarised into presentations.Conducted credit profile analysis to change scoring profile and increase customer footprint.Worked closely with the Premium Finance Manager to maintain optimum levels of communication for the effective and efficient completion of debt management activity.Worked directly with the Business Intelligence team to achieve robust data and reporting of credit customer data.Ensured adherence to TCF guidelines for continued company compliance. Show less

Developed metrics used to determine inefficiencies and areas for improvement.Optimised roles at all levels, facilitated communication and adjusted culture to be more open and productive.Worked closely with software development and testing team members to design and develop robust software package to meet department requirements for functionality, scalability and performance.Communicated with customers, employees and other individuals to answer questions and explain… Show more Developed metrics used to determine inefficiencies and areas for improvement.Optimised roles at all levels, facilitated communication and adjusted culture to be more open and productive.Worked closely with software development and testing team members to design and develop robust software package to meet department requirements for functionality, scalability and performance.Communicated with customers, employees and other individuals to answer questions and explain information.Met with stakeholders to improve and maintain relations with the auditing department.Conducted interviews with key business users to collect information on business processes and user requirements.Improved employee knowledge by writing and conducting training classes, holding personal meetings and leading special workshops.Worked with Strategy Director to develop five-year plan.Produced reporting for and maintained relationship with external corporate clients.Lead teams of telephony and back office team to carry out their function within all relevant legislature, including scheduling staff hours within the working time directives. Show less

Working for a third Party call centre, selling products over the phone.

Providing customer service and technical support over the telephone to residential customers

Providing administrative support to the management team of a private prison transport and court custody contractor. The office in Hove covered all court and escort operations in Sussex and Surrey. Primary areas of responsibility were the administration of personnel, site and security records and managing correspondence.