John Rato Email & Phone Number

Milton, On, Ca

Guelph, Ontario, Canada

Mississauga, Ontario, Canada

- Collaborated closely with Account Executives to identify and pursue new business opportunities, resulting in a 15% increase in sales revenue from cross-selling and upselling initiatives.- Successfully understood customers' practice areas, competitive differentiators, and technical requirements, effectively articulating value proposition and increasing customer satisfaction scores by 25%- Utilized CRM software to track and analyze sales performance metrics, providing actionable… Show more - Collaborated closely with Account Executives to identify and pursue new business opportunities, resulting in a 15% increase in sales revenue from cross-selling and upselling initiatives.- Successfully understood customers' practice areas, competitive differentiators, and technical requirements, effectively articulating value proposition and increasing customer satisfaction scores by 25%- Utilized CRM software to track and analyze sales performance metrics, providing actionable insights to inform strategic decision-making.- Implemented a client follow-up system, leading to a 15% improvement in customer retention rates over six months.- Actively participated in regular sales training and review cycles, enhancing fundamental sales skills and improving performance metrics by 15% within the first quarter.- Maintained a 98% client satisfaction rate by serving as the primary point of contact, promptly addressing client inquiries and concerns.- Enhanced client service delivery by 15% through tailored project solutions, leveraging asset management industry knowledge and operational process expertise.- Provided invaluable support during client meetings and due diligence visits, contributing to a notable 25% increase in client retention and satisfaction. Show less

Mississauga, Canada

- Aligned project scope, objectives, and deliverables with organizational goals by coordinating withstakeholders, leading to a 15% improvement in operational processes and client communication.- Implemented proactive communication strategies, resulting in a 20% increase in positive client feedback and strengthened client relationships.- Streamlined project schedules, leading to a 25% improvement in logistics cost efficiency and the identification of valuable transformation… Show more - Aligned project scope, objectives, and deliverables with organizational goals by coordinating withstakeholders, leading to a 15% improvement in operational processes and client communication.- Implemented proactive communication strategies, resulting in a 20% increase in positive client feedback and strengthened client relationships.- Streamlined project schedules, leading to a 25% improvement in logistics cost efficiency and the identification of valuable transformation opportunities for operational enhancement.- Proactively communicated project updates to internal and external stakeholders, resulting in a 20% decrease in client concerns and improved market perception.- Demonstrated exceptional organizational skills in planning and executing client-related projects, achieving all milestones within budget, and enhancing client satisfaction.- Established and fostered collaboration with Account Executives to align project objectives with sales goals, leading to a 20% increase in project success rate and customer satisfaction.- Introduced a task management system to handle MQLs across all segments, resulting in a 30% reduction in task completion time and improved project efficiency.- Implemented regular training and review cycles for project team members to develop fundamental project management skills, leading to a 10% improvement in project delivery timelines.- Consistently reported on weekly qualitative and quantitative sales performance metrics, maintaining accurate documentation of all sales activities and meeting daily KPIs with a 95% compliance rate Show less

Mississauga, Ontario

• Generated enthusiasm for the brand through customer interactions and excellent customer service that resulted in increased participation in limited time promotions.• Developed a comprehensive understanding of product specifications to effectively answer customer queries.• Assisted customers with technological interactions to resolve errors and increase familiarity with various product lines.• Reported on quantitative feedback from consumers to develop pricing of future models and… Show more • Generated enthusiasm for the brand through customer interactions and excellent customer service that resulted in increased participation in limited time promotions.• Developed a comprehensive understanding of product specifications to effectively answer customer queries.• Assisted customers with technological interactions to resolve errors and increase familiarity with various product lines.• Reported on quantitative feedback from consumers to develop pricing of future models and capture risk. • Collaborated with marketing team to package promotional material, posters and flyers. Show less

Mississauga, Ontario

• Organized and monitored the cleanliness of the facility and identified maintenance needs and missing services.• Followed up on service contracts to successfully make certain that all predetermined terms and conditions were met.• Prepared documents such as work orders, bills of lading, or shipping orders, to effectively route materials to proper destination.• Examined shipment contents and compared with records such as manifests, invoices, or orders to verify… Show more • Organized and monitored the cleanliness of the facility and identified maintenance needs and missing services.• Followed up on service contracts to successfully make certain that all predetermined terms and conditions were met.• Prepared documents such as work orders, bills of lading, or shipping orders, to effectively route materials to proper destination.• Examined shipment contents and compared with records such as manifests, invoices, or orders to verify accuracy.• Verified inventory computations by comparing them to physical counts of stock, investigated discrepancies and/or adjusted errors.• Qualified returns into SAP database for credits by verifying defective products and valid warranties. • Provided internal support to employees in regards to moving, supply needs and equipment. Show less

• Preserved relationships with customers by actively listening to complaints and proposing solutions that lead to customer retention.• Articulated value-added products and solutions to increase traffic to company websites.• Showcased new product offerings and promotions through print and electronic mediums that resulted in increased brand awareness.• Surveyed and assisted in gathering quantitative data to tailor messages for future promotions and campaigns.• Promoted limited… Show more • Preserved relationships with customers by actively listening to complaints and proposing solutions that lead to customer retention.• Articulated value-added products and solutions to increase traffic to company websites.• Showcased new product offerings and promotions through print and electronic mediums that resulted in increased brand awareness.• Surveyed and assisted in gathering quantitative data to tailor messages for future promotions and campaigns.• Promoted limited time offers and promotions that resulted in increased sales. Show less

Mississauga, Ontario

• Initially employed as a seasonal worker, promoted to part time worker in 2010.• Communicated effectively with other employees to complete orders, minimize and resolve errors rapidly.• Recommended goals and ideas during meetings with management to increase employee morale and productivity.• Provided verbal feedback to management in regards to new machinery and equipment.• Resolved in-depth queries in a methodical manner independently and with internal and external business… Show more • Initially employed as a seasonal worker, promoted to part time worker in 2010.• Communicated effectively with other employees to complete orders, minimize and resolve errors rapidly.• Recommended goals and ideas during meetings with management to increase employee morale and productivity.• Provided verbal feedback to management in regards to new machinery and equipment.• Resolved in-depth queries in a methodical manner independently and with internal and external business partners to find appropriate resolutions, efficiencies and high level of quality.• Acquired an attention to detail while processing orders to increase overall efficiency.• Worked proactively with the management team and maintained awareness of upcoming deadlines and events.• Supported management by restocking merchandise and maintaining excellent customer service standards.• Performed a full range of retail warehouse responsibilities that included order assembly (batching/picking), shipping and receiving using forklifts and reach trucks for product storage. Show less

Toronto, Canada Area

• Initiated communication strategies to increase customer participation.• Established relationships with new customers through face-face conversations. • Leveraged industry knowledge and trends to create new selling opportunities. • Pressed sales and provided feedback on customer interactions.• Reported customer comments and feedback to management.• Enjoyed sharing knowledge and encouraging development of others to achieve specific team goals. • Informed customers about… Show more • Initiated communication strategies to increase customer participation.• Established relationships with new customers through face-face conversations. • Leveraged industry knowledge and trends to create new selling opportunities. • Pressed sales and provided feedback on customer interactions.• Reported customer comments and feedback to management.• Enjoyed sharing knowledge and encouraging development of others to achieve specific team goals. • Informed customers about current promotions regarding products. Show less

Hamilton, Ontario

• Generated enthusiasm for the brand through customer interactions and excellent customer service.• Engaged customers to generate awareness of various products.• Helped customers with technological interactions to resolve errors.• Memorized various products information and answered customer queries.• Functioned effectively in a team environment to meet daily objectives.• Obtained valuable interpersonal and communication skills while working with customers of all ages.•… Show more • Generated enthusiasm for the brand through customer interactions and excellent customer service.• Engaged customers to generate awareness of various products.• Helped customers with technological interactions to resolve errors.• Memorized various products information and answered customer queries.• Functioned effectively in a team environment to meet daily objectives.• Obtained valuable interpersonal and communication skills while working with customers of all ages.• Notified customers regarding company policies through tablet computers. Show less

Brampton, Ontario

• Launched an information booth to promote intramural athletic events that resulted in increased attendance for the opening of Sheridan College’s new gym. • Maintained data entry requirements by following data program techniques and procedures.• Listened attentively and patiently to provide solutions to student queries and problems.• Responded to email inquiries from students. • Displayed courteous phone etiquette in cold calling students to provide information regarding the… Show more • Launched an information booth to promote intramural athletic events that resulted in increased attendance for the opening of Sheridan College’s new gym. • Maintained data entry requirements by following data program techniques and procedures.• Listened attentively and patiently to provide solutions to student queries and problems.• Responded to email inquiries from students. • Displayed courteous phone etiquette in cold calling students to provide information regarding the different athletic activities and events.• Gained customer service skills through numerous interactions with students. Show less

Bachelor Of Commerce (B.Com.), Marketing/Marketing Management, General

previously Ryerson University

Honours Diploma, Marketing