John Stephan Ravell Soares Volponi Email & Phone Number

Buccinasco, Lombardia, Itália

- Responsible for serving as a specialized Service Desk Engineer, providing support for the operation and troubleshooting of a Measurement device for trains for a specific client.- Proactively and reactively addressing client tickets, ensuring prompt and efficient technical support.Performing advanced diagnosis of issues related to the Measurement device and implementing precise technical solutions.- Collaborating closely with internal and external teams, including hardware and software engineers, to coordinate the problem-solving process.- Thoroughly documenting all activities performed, including ticket records, applied solutions, and status updates.- Actively participating in client meetings for expectation alignment, performance review, and identification of improvement opportunities.- Providing guidance to members of the Service Desk team, sharing knowledge and best practices related to the Measurement device.- Constantly staying updated on the latest trends and advancements in the measurement industry, ensuring technical support is up-to-date and aligned with industry best practices.As a Service Desk Engineer at Microelettrica Scientifica SpA, I am responsible for providing specialized technical support for a specific client, focusing on the operation and troubleshooting of a Measurement device for trains. By working proactively and reactively, I apply my advanced diagnostic skills to identify and resolve complex issues related to the device. Close collaboration with internal and external teams is essential to ensure efficient and effective problem resolution. I maintain detailed records of all activities performed and actively participate in client meetings to ensure ongoing alignment. I also share my knowledge with team members by providing guidance. Finally, my dedication to staying updated on the latest trends and advancements in the measurement industry ensures that my technical support is up-to-date and aligned with industry best practices.

São José Dos Campos, São Paulo, Brazil

- Responsible for various tasks related to Supply Chain, Reverse Logistics, Packaging Materials, and the creation and maintenance of KPIs. - Coordinated operations in the corporate warehouse, ensuring efficiency in the receipt, storage, and distribution of materials. - Managed the flow of reverse logistics, including product returns, waste management, and recycling. - Collaborated in the creation and monitoring of KPIs related to warehouse performance and supply chain. - Provided support and assistance to the entire Latin America team, helping to troubleshoot issues and providing operational guidance. This position required strong organizational skills, effective communication, and the ability to work well in a team. Additionally, a good understanding of supply chain and logistics practices was essential, along with the ability to implement continuous improvements to optimize processes and ensure customer satisfaction.

Pouso Alegre, Minas Gerais, Brazil

- Responsible for tasks related to Supply Chain, control of parts lists, separation of parts for heavy machinery assembly, creation and maintenance of KPIs. - Assisted in inventory management and warehouse organization, ensuring adequate availability of materials and prompt replenishment. - Participated in the creation and maintenance of parts lists for control and separation for the assembly of heavy machinery. - Collaborated with the entire department, assisting in daily activities and providing support in operational tasks. During the internship, I developed essential skills in logistics, such as inventory control, material handling, and coordination of assembly processes. I also gained experience in creating and maintaining KPIs, which provided a more strategic view of logistics and contributed to the continuous improvement of operations.

Santa Rita Do Sapucaí, Minas Gerais, Brasil

- Performing tasks related to Supply Chain, control of parts lists, separation of parts for assembly of automotive rearview mirrors, cost management involving inventories, creation and maintenance of KPIs. - Assisting in inventory management and warehouse organization, ensuring adequate availability of materials and prompt replenishment. - Participating in the creation and maintenance of parts lists for control and separation for the assembly of automotive rearview mirrors. - Collaborating with the entire department, assisting in daily activities and providing support in operational tasks. During the technical internship, I had the opportunity to apply the knowledge gained in Supply Chain and develop specific skills in logistics. In addition to contributing to inventory control and organization, I participated in the creation and maintenance of KPIs to monitor the performance of the department. My involvement also included cost management involving inventories, aiming to optimize available resources.

Pouso Alegre, Minas Gerais, Brazil.

- Phone-based assistance and support to users of the company's 0800 service. - Registering calls and efficiently resolving issues with a courteous approach. - Identifying and appropriately forwarding requests to the responsible departments. - Providing accurate and up-to-date information to users, ensuring their satisfaction and addressing their needs. - Monitoring performance indicators and meeting established targets set by the company. During my time at Arteris as a 0800 Operator, I developed communication and customer service skills. Dealing with various situations and user demands allowed me to enhance my ability to efficiently and collaboratively solve problems. Additionally, the responsibility of registering and forwarding calls appropriately contributed to the smooth operation and organization of the service.

Pouso Alegre, Minas Gerais, Brazil

- Assisting in the assembly and maintenance of electroelectronic equipment. - Performing tests and diagnosing failures in components and circuits. - Supporting the installation and configuration of electrical systems. - Collaborating in identifying and troubleshooting equipment problems. - Participating in technical training to enhance knowledge in the field. During the Electroelectronics Apprentice program at Tropical Food Machinery, I gained fundamental knowledge in the assembly, maintenance, and diagnosis of electroelectronic equipment. Working in a team, I learned to identify and solve problems, applying appropriate testing and diagnostic techniques. Additionally, participation in technical training sessions provided opportunities to develop specific skills in the field of electroelectronics.

Bachelor'S Degree, Production Engineering

Activities and Societies: During my studies in Production Engineering at the University of Vale do Sapucaí, I gained a solid foundation.

Advanced English Course, English

Activities and Societies: I completed an Advanced English Course at Wizards Person Brasil, where I enhanced my language skills in English..

Yellow Belt Course, Process Automation

Activities and Societies: I successfully completed the Yellow Belt Course in Process Automation, sponsored by Ball Corporation in 2022..