John Rawlins Email & Phone Number

Rockville, MD

• Supervise, train, develop, and coach non-management employees in their assigned duties.
• Monitor risk management: employee and patron safety, loss prevention and emergency situations..
• Count, deposit, and reconcile receipts taken in during a business day.
• Ensure guest satisfaction.
• Responsible for controlling cost, including all direct operating expenses, purchasing and ordering concession and cafe stock and other supplies as needed.
• Count and manage inventory

Rockville, MD

• Exhibit excellent sales techniques including up selling and suggestive selling
• Prepare food orders using POS system and cash registers, accepting payment and making change.
• Responsible for accuracy of cash drawers and inventory of saleable and non-saleable items.
• Cook or prepare food items for sale
• Operate, prepare, and clean all concession related equipment
• Greet patrons attending theater events.

Silver Spring, MD

• Performed System and Integration Testing of the Converged Tech Voice Portal and FSC Tech Portal.
• Planned testing activities, and created test scripts based on the User Interface documentation.
• Acquired test data, set up test environment and coordinated with interfacing systems to complete successful call flows.
• Identified & resolved issues before production implementation, as well as performed risk assessment analysis
• Logged defects in HP Quality Center provided issue analysis to facilitated resolution.

Silver Spring, MD

• Reviewed and analyzed requirements document and executed Test Plans and Test cases.
• Performed Baseline, Regression, GUI, Functional, and Sanity testing.
• Participated in project meetings, QA status meetings and release meetings.
• Worked with the development team to identify process improvement.
• Participated in UI review and issue management calls.
• Tested functionality, connections, transfers and call paths of the Voice Portal.

Silver Spring, MD

• Supported Retail markets major programs by managing system changes and conducting appropriate desktop deployment planning and execution
• Performed daily health checks to assess system readiness for the start of day
• Installed Desktop Software
• Answered incoming calls from consultants with system issues and documented troubles.
• Reviewed system trouble tickets for resolution or escalation.
• Partnered with systems support to identify and implement repairs or system enhancements.

Silver Spring, MD

• Performed system and service order error analysis to improve order service order system automation
• Collaborated with IT to achieve 95% order flow through reducing monthly penalties

Silver Spring, MD

• Performed User Acceptance Testing for System, Functional, Integration, and Regression
• Logged defects for issues and worked with appropriate teams by providing detailed issue analysis and facilitated issue resolution; supported retesting as needed.
• Effectively partnered with service systems support to identify and implement process and system
• Provided training and physical on-site support to assist Service Representatives with initial Wholesale expressTRAK navigation and ordering issues

Business Administration And Management, General

Mechanical Engineering