John Rawlins Email & Phone Number

Rockville, Md

• Supervise, train, develop, and coach non-management employees in their assigned duties.• Monitor risk management: employee and patron safety, loss prevention and emergency situations. .• Count, deposit, and reconcile receipts taken in during a business day.• Ensure guest satisfaction.• Responsible for controlling cost , including all direct operating expenses, purchasing and ordering concession and cafe stock and other supplies as needed.• Count and manage inventory• Market and promote feature film engagements, scheduling of movie show times and timely delivery of show times to all proper channels.

Rockville, Md

• Exhibit excellent sales techniques including up selling and suggestive selling• Prepare food orders using POS system and cash registers, accepting payment and making change.• Responsible for accuracy of cash drawers and inventory of saleable and non-saleable items.• Cook or prepare food items for sale• Operate, prepare, and clean all concession related equipment• Greet patrons attending theater events.• Tear tickets, collect and deposit appropriate stub, and direct patrons to proper auditorium.• Enforcement of MPAA rating system• Utilize refund and void procedures

Silver Spring, Md

• Performed System and Integration Testing of the Converged Tech Voice Portal and FSC Tech Portal. • Planned testing activities, and created test scripts based on the User Interface documentation. • Acquired test data, set up test environment and coordinated with interfacing systems to complete successful call flows. • Identified & resolved issues before production implementation, as well as performed risk assessment analysis • Logged defects in HP Quality Center provided issue analysis to facilitated resolution.

Silver Spring, Md

• Reviewed and analyzed requirements document and executed Test Plans and Test cases.• Performed Baseline, Regression, GUI, Functional, and Sanity testing.• Participated in project meetings, QA status meetings and release meetings.• Worked with the development team to identify process improvement.• Participated in UI review and issue management calls.• Tested functionality, connections, transfers and call paths of the Voice Portal. • Market and promote feature film engagements, scheduling of movie show times and timely delivery of show times to all proper channels.

Silver Spring, Md

• Supported Retail markets major programs by managing system changes and conducting appropriate desktop deployment planning and execution • Performed daily health checks to assess system readiness for the start of day• Installed Desktop Software• Answered incoming calls from consultants with system issues and documented troubles. • Reviewed system trouble tickets for resolution or escalation. • Partnered with systems support to identify and implement repairs or system enhancements.• Performed daily health check to assess system readiness for the start of day.• Monitored application stability to ensure clients are always able to support customer requests.

Silver Spring, Md

• Performed system and service order error analysis to improve order service order system automation• Collaborated with IT to achieve 95% order flow through reducing monthly penalties

Silver Spring, Md

• Performed User Acceptance Testing for System , Functional, Integration, and Regression • Logged defects for issues and worked with appropriate teams by providing detailed issue analysis and facilitated issue resolution; supported retesting as needed. • Effectively partnered with service systems support to identify and implement process and system • Provided training and physical on-site support to assist Service Representatives with initial Wholesale expressTRAK navigation and ordering issues

Business Administration And Management, General

Mechanical Engineering