Support Analyst
CurrentALERT LOGIC ADMINISTRATION• Responsible for the Administration of the Alert Logic console to ensure all protected hosts and log sources are checked for anything that is not in "OK" status.• Review Agent deployment in the Alert Logic console for agent assignment and offline agent cleanup.• Run BigFix Web Reports to identify malfunctioning agents and remediate.• Review Alert Logic Alert Notifications for Security Events, Incidents, and Escalations whenever a threat or an attack is detected within the JIB environment.• Create and assign Internal Incident cases to JIB departments for investigation and remediation.• Run Alert Logic Source Log queries to assist departments by retrieving information for Incident review and resolution. • Review the Monthly Service Report and Monthly Log Review Summary.• Maintenance of User/Group accounts. FILE INTEGRITY MONITORING (FIM)• Review JIB and Qdoba FIM daily report by comparing files to the JIB and Qdoba baseline databases for any Suspect Files.• Create Service Now Incidents for JIB and Qdoba Suspect Files found and assigned to Departments for validation or remediation.• If Suspect Files are found to be valid, files are added to baseline database with date, description, validated by, and Service Now Incident number.PROJECTS• Participated in the IRIS 4.0 and Conversational Ordering 3.0 rollout to production JIB Restaurant POS systems.• Member of the Network Qdoba Level 2 team which served as a liaison between the Hughes Network and the Restaurant Technical Support Group helping resolving network/technical issues.ACHIEVEMENTS* AWS Certified Cloud Practitioner* AWS Certified Solutions Architect - Associate* FORTINET Certified NSE 2 Network Security Associate
