I am a commercially astute and people centric transformation leader, with a successful track record of creating high performing teams, driving a culture of innovation and adding lasting value for both the organisation and its customers.A strategic problem solver that is able to quickly establish credibility with senior decision makers. I thrive in collaborative, dynamic and fast-paced environments with a real passion for nurturing colleagues and cultivating a culture that supports the organisation to meet its strategic priorities. Specialising in leading multi-million-pound transformation and regulatory remediation programmes that automate the operating model, deliver operational efficiencies and enhance the colleague and customer journey.I have aquired an in-depth knowledge of the Banking regulatory landscape allowing me to build expertise in designing and implementing rapid changes to operating models and customer journeys in response to regulatory requirements. Additionally, I have set up and led multiple complaint handling / service operations, policy development teams, and remediation strategy teams, whilst maintaining an unwavering focus throughout my career on streamlining the operating model to deliver a quality and efficient experience to both the customer and our colleagues alongside tangible commercial benefits for the business.