John Reno Email & Phone Number

St. Clair Shores, Michigan

Supervisor Rehabilitation Services 1, Ascension -St John Providence HospitalLakeshore ENT, PC, Audiology Department, St. Clair Shores, MIDirector Professional Hearing Aid Center, St. Clair Shores, MIClinical Audiologist- Lakeshore ENT, PC, - Audiology Department, St. Clair Shores, MILed all aspects of operations for the Audiology Department of Lakeshore ENT, a physician based practice under St John Providence Hospital Medical Resource Group, with 14 ENT physicians, 12 audiologists, and four separate audiology clinics and simultaneously served as the Director of the Professional Hearing Aid Center, leading four hearing aid dispensing clinics. Select Accomplishments - Supervisor Rehabilitation Services 1 – Audiology• Recommended and gained C-Suite approval for salary equity adjustments for audiology department.• Recruited and coordinated credentialing and onboarding of three additional staff audiologists.• Reviewed and recommended utilization of audiology CPT billing codes to maintain CMS compliance.• Purchased equipment for each clinic to enhance pediatric and adult audiological assessment capabilities. • Launched monthly reporting to track physician orders and recommendations for Hearing Aid Evaluations.• Produced a compliant co-branded internal physician referral letter.Select Accomplishments - Director of the Professional Hearing Aid Center • Upgraded the Professional Hearing Aid Center EMR HearForm database software to improve reporting.• Established an appointment tracking system using HearForm to enable accurate reporting of metrics.• Structured new product pricing guidelines and refinements of clinic sales policy and practices. • Coordinated funding and creation of the Professional Hearing Aid Center mobile website design.

Midwest Territory - Ia, Il, In, Mi, Mn, Ne, Nd, Sd, Wi

Propelled sales revenue through technical product sales training. Activated, developed and maintained new and existing accounts for multi-state, multi-million-dollar territories supporting the VA, military and Indian Health national accounts as well as commercial retail sites engaged in hearing aid dispensing. Launched new products, provided training on advanced digital hearing aids and hearing aid compatible communication accessories including product selection, demonstration of features and benefits, use of advanced proprietary fitting software, and B2C sales training and counseling. Executed educational presentations and in-office sales and training presentations. Mentored government services territory and commercial sales managers. Select Accomplishments - Government / National Accounts Territory Sales Manager April 2014 – October 2015• Attained 150% to National Accounts sales plan and contributed to 25%+ market penetration of new product line within Costco. • Simultaneously maintained 92% of Government Services sales plan; generating $25M+ in sales revenue.

Western, Southeast, Midwest Territories

Propelled sales revenue through technical product sales training and customer relations. Activated, developed and maintained new and existing accounts for multi-state, multi-million-dollar territories supporting the VA, military and Indian Health national accounts engaged in hearing aid dispensing. Launched new products, provided training on advanced digital hearing aids and hearing aid compatible communication accessories including product selection, demonstration of features and benefits, use of advanced proprietary fitting software, and B2C sales training. Executed educational presentations and in-office sales and training presentations. Mentored government services territory and commercial sales managers. Select Accomplishments - Government Services Territory Sales Manager • 2013 – 2014 - Achieved 109% to plan and revenue generation of $26M.• 2012 – 2013 - Transitioned to a realigned Midwest territory generating baseline revenue of $20M.• 2011 – 2012 - Generated more than $34M in territory revenue.• 2010 – 2011 - Attained 117% to plan and revenue generation of ~$34M; Awarded VA Territory Sales Manager of the Year; President's Award and Accelerated Sales Growth Award for exceeding 10% channel sales growth.• 2009 – 2010 - Attained 109% to plan, 173% growth over prior year, and territory revenue generation $34M.• 2008 – 2009 - Achieved 128% to plan, 82% growth over prior year, and territory revenue of more than $20M.

In, Mi, Oh, Western Pa

Propelled sales revenue through technical product sales training, application of knowledge-based practice development, marketing strategies, and customer relations. Activated, developed and maintained new and existing accounts for multi-state sales territories supporting hospital-based; private practice ENT; Audiology clinics and commercial hearing dispensing entities engaged in hearing aid dispensing. Launched new products, provided training on advanced digital hearing aids and hearing aid compatible communication accessories including product selection, demonstration of features and benefits, use of advanced proprietary fitting software, and B2C sales training. Executed educational presentations, community outreach and in-office sales and training presentations. Provided B2B practice development for hearing aid dispensing practices. Field-tested new business development programs, provided consultation on practice site location, and created annual marketing programs and budgets. Solicited and closed co-op arrangements for bulk buy initiatives, marketing support, computer modernization, client and practice management systems and battery sales.* FY 2004-2005 - Received 100% Target Achievement Award * FY 1998-1999 - Received recognition for outstanding sales performance* FY 1997-1998 - 117% to quota * FY 1996-1997 - Received “Quota Buster Award” for best performance vs. quota* Numerous monetary awards for adjunct sales initiatives & business development activities

Savannah, Georgia

Responsible for the provision of diagnostic adult and pediatric audiology, balance, and auditory evoked potential assessment, intraoperative auditory evoked response monitoring services and operational support services for frameless stereotactic surgical navigation equipment, hearing aid assessment and dispensing, sales and service.

Madigan Army Medical Center, Tacoma, Wa

Awarded The Army Commendation Medal for meritorious service while serving as Assistant, Chief, Audiology, Department of Surgery, Madigan Army Medical Center, (January 17, 1991 to December 1, 1993); Awarded the Army Achievement Medal for exemplary service as 1LT/Acting Chief, Audiology Clinic, (July 31, 1992 to October 13, 1992); Served as a clinical audiologist; Hearing Aid Program Manager responsible for fiscal accountability of annual budget allocation for the purchase of approximately 800 hearing aids and refinement of clinic hearing aid dispensing program; Assistant Medical Audiology instructor for ENT residents, supervised Audiology externs and training curriculum for 91U ENT /Audiology phase II students.

Madigan Army Medical Center, Tacoma, Wa

MAMC, Regional Consultant for Audiology/Hearing Conservation, action officer for the 1993 Fort Lewis Hearing Conservation Command Emphasis letter signed by the I Corps Commander; Proposed, coordinated and implemented consolidated Hearing Conservation Center with HEARS users and equipment to facilitate occupationally related assessment of approximately 18,000 soldiers and federal employees enrolled in the Fort Lewis Hearing Conservation Program; Responsible to Chief, Preventive Medicine Service, Department of the Army, Headquarters, Madigan Army Medical Center, Tacoma WA for the supervision of annual hearing monitoring program, performed diagnostic follow-up evaluations, fitness for duty determination, provided education on the use and fitting of hearing protection, evaluated program participation, quality assurance and overall program effectiveness of the Fort Lewis Hearing Conservation Center.

Chicago, Il

Field Medical Assistant

Chicago, Il

Field Medical Assistant

Master’S Degree, Audiology/Audiologist, 3.630

Bachelor’S Degree, Communication Disorders-Speech-Language Pathology And Audiology, 3.2