- Oversees the day to day operations ensuring the delivery of high quality service to stakeholders by accurate and timely completion of all assigned tasks and requests.- Ensure workload are allocated and completed in an accurate and timely manner.- Organise workload across various team members and allocate work in an efficient and effective manner.- Carry out duties in accordance with procedures and escalate to manager wherever required.- Work closely with Manager to achieve long term department goals and on various processes/projects.- Respond flexibly to the needs of the current situation, amend own work program to deliver client requirements.- Preparation of Key Performance Indicator (KPI) reports for complex and sensitive clients.- Initiate team meeting with home country Manager to receive feedback and deliver as per the expectation.- Actively conduct Team meetings and huddles.- Act as the team Control Champion. Maintaining DPAD and SOP periodically as per the required standards.- Deliver training and coaching to junior team members.- Spearhead and assist in process improvement initiatives.

• Prepare form N-PORT for John Hancock mutual funds of various complexities including supporting schedules and exhibits• Reconcile custodian bank reports and related audit packages and Fund Treasury reports to the reporting produced• Coordinate and review the flow of information necessary to complete Form N-PORT, including repurchase agreements, securities lending requirements and derivative requirements. Requires interaction with internal groups to ensure the accuracy, integrity and timeliness of information included• Preparation of financial data for internal management reporting, DC&P/Certification meetings, proxies and other ad-hoc financial and analytical requests• Participate in the departmental initiatives, including the annual review and maintenance of policies and procedures, reporting checklists and other projects• Perform high-level review of NPORT filing for 54 funds of funds on a monthly basis• Prepare pre-production central tasks for NPORT in preparation for central data load• Act as process champion and assist in creating effective training schedule. Identify improvement opportunities and streamline end-to-end process for Fund Reporting using Alteryx• Assist in developing effective dashboard reporting using Workfront• Help develop the team's quality framework for better management reporting backed up by data• Implemented process improvements through building process workflows using Alteryx•Assist new Alteryx developer to speed up growth in learning the tool; provide insights and regular discussions• Develop and maintain EUC templates using VBA

• Prepare portfolio of investments' annual, semiannual and quarterly shareholders reports including supporting schedules and notes.• Reconciles custodian bank reports and related audit packages• Prepare reporting and/or supporting schedules for certain SEC filings and preparation of financial data for internal management reporting• Review fund trial balances and custody reconciliations for reasonability, participates in the expense reconciliation process to verify that fund accounting is accruing and booking expenses correctly in a monthly basis and maintaining an accounts payable reconciliation• Develop and maintains EUC templates using VBA

An associate of Manulife Canada's Investment Wealth Management Services responsible in processing financial and non-financial transactions that includes deposit, withdrawal, fund switches, internal/ external transfers, account set-ups and any other policy maintenance request.

Worked on journal entries, bank reconciliations and financial planning/forecasting.