John Rey Bascoguin Email & Phone Number

- Scouts for new business development opportunities and assists the regional Business Development heads in the bidding and acquisition process - Engages with Embassies to provide additional service offerings- Promotes and acquires clients for the company’s value-added services such as corporate agreement, on-demand mobile biometrics, premium lounge service and the like to further generate income - Ensures smooth functioning of the business unit & undertakes direct responsibility for the Unit's profitability - Achieves revenue targets of the Unit set by the company - Controls & maintains Unit's Budgets (Revenue & Resources) - Ensures compliance to all existing processes and meets defined Service Level Agreements within the Unit - Ensures that the Teams are mentored & work towards adherence of all SOP’s/ processes, required to be complied with, from an Organizational & ISO perspective - Maintains high level of staff productivity and efficiency - Enhances processes to improve quality and efficiency of the Unit and leads new process roll-outs in the respective Visa Application Centres - Ensures necessary product and process training is provided to all staff on a regular basis through coaching and development programs - Manages security [Physical and Information] at the Visa Application Centre and also ensures effective controls are in place to pre-empt any physical / data security breach incidents - Responsible for Satisfaction Index from Applicants, Diplomatic Missions and Employees - Develops and manages relationship with diplomatic missions [Embassies / Consulates] by conducting regular meetings - Maintains good relations with the FMCs and their staff - Conducts manpower planning & forecasting for the unit - Ensures personal & professional development of employees by providing trainings as per requirements

- Undertook overall responsibility of the business unit - Was directly responsible for the Unit's profitability and achieve targets set by the Zone/Region - Developed and maintained business relationships with all Consulate officials - Ensured compliance to all existing processes and met the defined Service Level Agreements- Ensured that the Teams are mentored & worked towards adherence of all SOP’s/ processes, required to be complied with, from an Organizational & ISO perspective - Managed unit and staff efficiency & productivity - Ensured that the Teams are aligned & contributed towards achievement of parameters enlisted in the Team Objective Tracker - Was responsible for the implementation of process enhancements to improve quality & efficiency of the Unit - Facilitated & encouraged team to share “Spark Ideas”, and, encouraged sharing of Best Practices - Led new process roll outs in the respective Visa Application Centres - Controlled & maintained Unit's expense budgets and allocated resources - Conducted Product & Process Training to all staff on a regular basis through coaching and development - Ensured that all staff attended trainings scheduled by HR & ensured effective Process Monitoring, by conducting Internal Process Certifications (OCL’s), for all staff - Managed Security (Physical & Data) at the Application Centre and to ensure effective controls are in place to pre-empt any physical / data security breach incidents - Ensured on going Value Added services are enhanced & maintained thereby achieving the monthly/annual targets - Ensured updating of Productivity & Sales Conversion Grid - Worked closely with the Value Added Services team in order to create new channels of Revenue - Mentored the team on a regular basis, thereby ensuring a successor is created for the position - Acted as a counsellor at various occasions between Deputy Manager & the officers - Liaison with support functions (Administration, HR, Finance etc.)

Taguig City

Local Decision Maker for the British Embassy (on ad hoc basis) (December 2015 – June2017)- Made careful and robust decisions on UK visa applications - Ensured that applications are processed within the agreed service standards- Met local productivity benchmarks for processing visa applications- Protected applicants' personal information in accordance with data protection principles- Identified high risk applications and immediately brings them to the attention of an Entry Clearance ManagerEntry Clearance Assistant for the British Embassy (May 2009 – June 2017) - Verified authenticity of documents provided by applicants in support of their UK visa applications- Sent checks to the Philippine Statistics Authority for certificates of birth, marriage and death- Was responsible for checking applicants’ details and visa endorsements on the system before printing- Provided statistics and reports to the visa custodians, Entry Clearance Managers and Visa Office Managers- Acted as the lead visa writer team by knowing which applications to prioritise and by embossing printed applications printed by other visa writers the previous day and whenever needed- Covered for the Visa Office Manager by monitoring the workflow, encoders and visa writers- Pre-assessed certain categories of UK visas, which helps in the decision-making of the Entry Clearance Officers - Encoded visa applications, prints refusal notices and prepares applications for release- Volunteered for the UK Visas and Immigration information booth during the “This is GREAT Britain” event