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John Rice Email & Phone Number
Senior Director, Resilience Engineering
at
Ticketmaster
1 work email found
@ticketmaster.com
2 phones found area 749
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Current company
Role
Senior Director, Resilience Engineering
Location
Redhill, England, United Kingdom
Company size
Who is John Rice? Overview
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Quick answer
John Rice is listed as Senior Director, Resilience Engineering at Ticketmaster, a with 4386 employees, based in Redhill, England, United Kingdom. AeroLeads shows a work email signal at ticketmaster.com, phone signal with area code 749, and a matched LinkedIn profile for John Rice.
John Rice previously worked as VP, Global Service Management at Ticketmaster and Head of Service Operations (Technology) at Ticketmaster. John Rice holds Ba (Hons), European Languages (French, Spanish) And Business from Leeds Metropolitan University.
Company email context
Email format at Ticketmaster
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{first}.{last}@ticketmaster.com
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Profile bio
About John Rice
An experienced Technology leader with a strong sense of ownership, equally comfortable setting and presenting a vision as leading resolution of a critical incident on a technical conference bridge. With a background of managing change in high pressure environments, I have a strong understanding of the importance of business and technology strategy alignment and how to manage increasing and ever-changing demands on technologies, systems and processes. Highly collaborative with a Service mindset and proven Stakeholder management skills, I have a strong background of leading global technology teams and managing transition and change in a dynamic and mission critical environment. I place value on understanding and spending time with team members and peers and listening to all points of view. I was selected to be part of the Ticketmaster Leadership Development Programme which identifies and develops leadership talent in the organisation and its parent company, Live Nation.I have strong technical skills and understanding across multiple technologies, hold ITIL certifications and have a keen interest in lean methodology. I believe strongly in having a continuous improvement and learning mindset.
Listed skills include Coaching, Change Management, Management, Software Documentation, and 12 others.
Current workplace
John Rice's current company
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Ticketmaster
12 roles
John Rice work experience
A career timeline built from the work history available for this profile.
Vp, Global Service Management
• Leadership of multiple Service Management and Engineering teams responsible for supporting, configuring, implementing, maintaining and evolving the Global ITSM practice.• Set overall Service Management vision, goals, monitors projects and evaluate results to ensure that departmental and organizational objectives and operating requirements are met and are in line with the needs and mission of the organization. • Build a Global Service Desk supporting a Global Service Catalog, enabling routing of internal customer needs across the Global Technical Operations Team• Drive global standardization and delivery of Incident, Problem and Change across the entire Technical Organization. • Partnering with Global Client Support to refine our overall communications structures.• Building a high-performance team that provides consistent, predictable and best of class customer service support and promote a customer service mindset• Direction, guidance and mentoring of Service Management Leadership
Head Of Service Operations (Technology)
• Leadership of globally distributed Operations group consisting of Tech and Product Service Desks, Ops and Reliability teams, Service Management team and Database Services. Responsible for application support, stability and operational resilience of cloud based and on-prem business critical services across the whole International business. • Set vision, goals and KPI's, oversight of day to day operations, defining and monitoring projects and evaluating results. • Collaboration with Business and other Technology teams’ leadership on operational resilience, monitoring and user feedback to constantly improve service levels.• Ensure adherence to industry standard (ITIL) processes for Service Management• Ensure SLA's and OLA's are in place with internal and external partners and own Service review process• Management and monitoring of Service Operations budget, looking for efficiencies and following best practice. • Direction, guidance and mentoring to Service Operations Leadership (6 personnel)
Jun 2016 - Feb 2021
Director, Application Support And Systems Operations
Ticketmaster
Provide leadership, strategy and planning for an operational group consisting of multiple geographically dispersed teams and providing infrastructure and application support for several business critical B2B and B2C services.Responsibility for ensuring the provision of high quality service for clients and internal customers and ensuring Global Ecomm Operations objectives are aligned with the needs of the International business.In addition, these teams played a significant part in supporting the London 2012 Olympics ticketing website during quiet and busy periods, troubleshooting incidents and providing feedback to engineering teams.
May 2012 - May 2016
Manager, Web Operations
Managing team responsible for providing application support of all consumer facing web products.
Feb 2010 - May 2012
Web Operations Specialist
Member of a team responsible for providing 2nd Tier technical application support of all web products, both consumer and client facing.
May 2006 - Jan 2010
Product Manager
Responsible for managing the product lifecycle for new online products and changes to existing products including requirements gathering, building business case, monitoring and reporting on product performance, global collaboration on product internationalisation and working with software development on implementation.
May 2004 - May 2006
Lead Product Manager
Responsible for a suite of software for the Loan Capital Markets including day to day management of a team of 3, writing and reviewing product documentation, requirements gathering, product operations and client training and technical support
Mar 2003 - May 2004
Technical Product Manager
Product Management of a web based order entry product used by Equity Capital Markets in Investment Banks. Responsible for lifecycle management of product aswell as installation of software at client site and technical support.
Jan 2002 - Mar 2003
Technical Support Consultant
Technical Support of tier 1, business critical and time critical software supplied to Equity Syndicate desks and Equity sales at major Investment Banks. Installation of software at client site, product configuration, troubleshooting web/database server problems.
May 2001 - Jan 2002
Web Analyst
The Web Management Team was responsible for scoping, designing and delivering a client facing website to an aggressive timetable. The role evolved across two stages of the project and primarily consisted of business analysis and QA.
Dec 2000 - May 2001
Export Marketing Graduate Trainee
Based in Madrid and responsible for the development of the Spanish Market for Play-Rite products. The role encompassed relationship building with potential clients, development and execution of market entry strategies and extensive market research.
Jan 1998 - Jan 1999
Team & coworkers
Colleagues at Ticketmaster
Other employees you can reach at ticketmaster.com. View company contacts for 4386 employees →
IS
Isabella Silva
Colleague at TicketmasterTlalnepantla, México, Mexico
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NA
Norman Avendano
Colleague at TicketmasterLos Angeles Metropolitan Area, United States
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JR
Janice Rozanski
Colleague at TicketmasterCrystal Lake, Illinois, United States
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AK
Adarsh Kumar Shukla
Colleague at TicketmasterBengaluru, Karnataka, India
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PP
Paulina Perez
Colleague at TicketmasterDublin, County Dublin, Ireland
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TD
Tami Davis
Colleague at TicketmasterEnglewood, Colorado, United States
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CB
Craig Bauman
Colleague at TicketmasterGreater Pittsburgh Region, United States
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AL
Alexandre Lachance
Colleague at TicketmasterCanada
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NV
Nicolás Vidal Espinoza
Colleague at TicketmasterSantiago, Santiago Metropolitan Region, Chile
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DB
Dave Boyle
Colleague at TicketmasterGreater Cheshire West And Chester Area, United Kingdom
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Isabella Silva
Colleague at TicketmasterTlalnepantla, México, Mexico
View →
NA
Norman Avendano
Colleague at TicketmasterLos Angeles Metropolitan Area, United States
View →
JR
Janice Rozanski
Colleague at TicketmasterCrystal Lake, Illinois, United States
View →
AK
Adarsh Kumar Shukla
Colleague at TicketmasterBengaluru, Karnataka, India
View →
PP
Paulina Perez
Colleague at TicketmasterDublin, County Dublin, Ireland
View →
TD
Tami Davis
Colleague at TicketmasterEnglewood, Colorado, United States
View →
CB
Craig Bauman
Colleague at TicketmasterGreater Pittsburgh Region, United States
View →
AL
Alexandre Lachance
Colleague at TicketmasterCanada
View →
NV
Nicolás Vidal Espinoza
Colleague at TicketmasterSantiago, Santiago Metropolitan Region, Chile
View →
DB
Dave Boyle
Colleague at TicketmasterGreater Cheshire West And Chester Area, United Kingdom
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3 education records
John Rice education
Ba (Hons), European Languages (French, Spanish) And Business
Leeds Metropolitan University
A Levels: French, Latin, Business Studies
Gravesend Grammar School
9 Gcse'S Grades A-C
Gravesend Grammar School
FAQ
Frequently asked questions about John Rice
Quick answers generated from the profile data available on this page.
What company does John Rice work for?
John Rice works for Ticketmaster.
What is John Rice's role at Ticketmaster?
John Rice is listed as Senior Director, Resilience Engineering at Ticketmaster.
What is John Rice's email address?
AeroLeads has found 1 work email signal at @ticketmaster.com for John Rice at Ticketmaster.
What is John Rice's phone number?
AeroLeads has found 2 phone signal(s) with area code 749 for John Rice at Ticketmaster.
Where is John Rice based?
John Rice is based in Redhill, England, United Kingdom while working with Ticketmaster.
What companies has John Rice worked for?
John Rice has worked for Ticketmaster, Ticketmaster Entertainment, Dealogic, Schroders, and Play-Rite Limited.
Who are John Rice's colleagues at Ticketmaster?
John Rice's colleagues at Ticketmaster include Isabella Silva, Norman Avendano, Janice Rozanski, Adarsh Kumar Shukla, and Paulina Perez.
How can I contact John Rice?
You can use AeroLeads to view verified contact signals for John Rice at Ticketmaster, including work email, phone, and LinkedIn data when available.
What schools did John Rice attend?
John Rice holds Ba (Hons), European Languages (French, Spanish) And Business from Leeds Metropolitan University.
What skills is John Rice known for?
John Rice is listed with skills including Coaching, Change Management, Management, Software Documentation, Public Speaking, Customer Service, Strategy, and Team Building.
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