John Rice
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John Rice Email & Phone Number

Technology Leader at Ticketmaster at Ticketmaster
Location: Redhill, England, United Kingdom 11 work roles 3 schools
1 work email found @ticketmaster.com 2 phones found area 749 LinkedIn matched
✓ Verified Jun 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email · 2 phones

Work email j****@ticketmaster.com
Direct phone (749) ***-****
LinkedIn Profile matched
3 free lookups remaining · No credit card
Current company
Ticketmaster
Role
Technology Leader at Ticketmaster
Location
Redhill, England, United Kingdom
Company size
4386 employees

Who is John Rice? Overview

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Quick answer

John Rice is listed as Technology Leader at Ticketmaster at Ticketmaster, a company with 4386 employees, based in Redhill, England, United Kingdom. AeroLeads shows a work email signal at ticketmaster.com, phone signal with area code 749, and a matched LinkedIn profile for John Rice.

John Rice previously worked as VP, Global Service Management at Ticketmaster and Head of Service Operations (Technology) at Ticketmaster. John Rice holds Ba (Hons), European Languages (French, Spanish) And Business from Leeds Metropolitan University.

Company email context

Email format at Ticketmaster

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{first}.{last}@ticketmaster.com
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Profile bio

About John Rice

An experienced Technology leader with a strong sense of ownership, equally comfortable setting and presenting a vision as leading resolution of a critical incident on a technical conference bridge. With a background of managing change in high pressure environments, I have a strong understanding of the importance of business and technology strategy alignment and how to manage increasing and ever-changing demands on technologies, systems and processes. Highly collaborative with a Service mindset and proven Stakeholder management skills, I have a strong background of leading global technology teams and managing transition and change in a dynamic and mission critical environment. I place value on understanding and spending time with team members and peers and listening to all points of view. I was selected to be part of the Ticketmaster Leadership Development Programme which identifies and develops leadership talent in the organisation and its parent company, Live Nation.I have strong technical skills and understanding across multiple technologies, hold ITIL certifications and have a keen interest in lean methodology. I believe strongly in having a continuous improvement and learning mindset.

Listed skills include Coaching, Change Management, Management, Software Documentation, and 12 others.

Current workplace

John Rice's current company

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Ticketmaster
Ticketmaster
Technology Leader at Ticketmaster
los angeles, california, united states
Website
ticketmaster.com
Employees
4386
AeroLeads page
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11 roles

John Rice work experience

A career timeline built from the work history available for this profile.

Vp, Global Service Management

Current
Ticketmaster

London, England, United Kingdom

  • Leadership of multiple Service Management and Engineering teams responsible for supporting, configuring, implementing, maintaining and evolving the Global ITSM practice.
  • Set overall Service Management vision, goals, monitors projects and evaluate results to ensure that departmental and organizational objectives and operating requirements are met and are in line with the needs and.
  • Build a Global Service Desk supporting a Global Service Catalog, enabling routing of internal customer needs across the Global Technical Operations Team
  • Drive global standardization and delivery of Incident, Problem and Change across the entire Technical Organization.
  • Partnering with Global Client Support to refine our overall communications structures.
  • Building a high-performance team that provides consistent, predictable and best of class customer service support and promote a customer service mindset
Feb 2021 - Present

Head Of Service Operations (Technology)

Ticketmaster

London, England, United Kingdom

  • Leadership of globally distributed Operations group consisting of Tech and Product Service Desks, Ops and Reliability teams, Service Management team and Database Services. Responsible for application support, stability.
  • Set vision, goals and KPI's, oversight of day to day operations, defining and monitoring projects and evaluating results.
  • Collaboration with Business and other Technology teams’ leadership on operational resilience, monitoring and user feedback to constantly improve service levels.
  • Ensure adherence to industry standard (ITIL) processes for Service Management
  • Ensure SLA's and OLA's are in place with internal and external partners and own Service review process
  • Management and monitoring of Service Operations budget, looking for efficiencies and following best practice.
Jun 2016 - Feb 2021

Director, Application Support And Systems Operations

Ticketmaster

London, United Kingdom

Provide leadership, strategy and planning for an operational group consisting of multiple geographically dispersed teams and providing infrastructure and application support for several business critical B2B and B2C services.Responsibility for ensuring the provision of high quality service for clients and internal customers and ensuring Global Ecomm.

May 2012 - May 2016

Manager, Web Operations

Ticketmaster Entertainment

London, United Kingdom

Managing team responsible for providing application support of all consumer facing web products.

Feb 2010 - May 2012

Web Operations Specialist

Ticketmaster

London, England, United Kingdom

Member of a team responsible for providing 2nd Tier technical application support of all web products, both consumer and client facing.

May 2006 - Jan 2010

Product Manager

Ticketmaster

London, England, United Kingdom

Responsible for managing the product lifecycle for new online products and changes to existing products including requirements gathering, building business case, monitoring and reporting on product performance, global collaboration on product internationalisation and working with software development on implementation.

May 2004 - May 2006

Lead Product Manager

Dealogic

London, England, United Kingdom

Responsible for a suite of software for the Loan Capital Markets including day to day management of a team of 3, writing and reviewing product documentation, requirements gathering, product operations and client training and technical support

Mar 2003 - May 2004

Technical Product Manager

Dealogic

London, England, United Kingdom

Product Management of a web based order entry product used by Equity Capital Markets in Investment Banks. Responsible for lifecycle management of product aswell as installation of software at client site and technical support.

Jan 2002 - Mar 2003

Technical Support Consultant

Dealogic

London, England, United Kingdom

Technical Support of tier 1, business critical and time critical software supplied to Equity Syndicate desks and Equity sales at major Investment Banks. Installation of software at client site, product configuration, troubleshooting web/database server problems.

May 2001 - Jan 2002

Web Analyst

Schroders

London, England, United Kingdom

The Web Management Team was responsible for scoping, designing and delivering a client facing website to an aggressive timetable. The role evolved across two stages of the project and primarily consisted of business analysis and QA.

Dec 2000 - May 2001

Export Marketing Graduate Trainee

Play-Rite Limited

Madrid, Community Of Madrid, Spain

Based in Madrid and responsible for the development of the Spanish Market for Play-Rite products. The role encompassed relationship building with potential clients, development and execution of market entry strategies and extensive market research.

Jan 1998 - Jan 1999
Team & coworkers

Colleagues at Ticketmaster

Other employees you can reach at ticketmaster.com. View company contacts for 4386 employees →

MG Manisha Goyal Manisha Goyal Colleague at TicketmasterDelhi, India, India View → JA Juan Aguirre Juan Aguirre Colleague at TicketmasterMcallen, Texas, United States, United States View → JD Jim Dean Jim Dean Colleague at TicketmasterGreater Manchester, England, United Kingdom, United Kingdom View → TD Tony Dillon Tony Dillon Colleague at TicketmasterRed House, West Virginia, United States, United States View → BL Barbie Lamba Barbie Lamba Colleague at TicketmasterNew Delhi, Delhi, India, India View → RR Robert Rodriguez Robert Rodriguez Colleague at TicketmasterGreater Mcallen Area, United States View → SD Stephanie Der Stephanie Der Colleague at TicketmasterSan Francisco Bay Area, United States View → KH Kade Heufel Kade Heufel Colleague at TicketmasterMelbourne, Victoria, Australia, Australia View → LL Lawrence Lang Lawrence Lang Colleague at TicketmasterGreater London, England, United Kingdom, United Kingdom View → PA Paul Angus Paul Angus Colleague at TicketmasterGreater London, England, United Kingdom, United Kingdom View →
3 education records

John Rice education

Ba (Hons), European Languages (French, Spanish) And Business

Leeds Metropolitan University

A Levels: French, Latin, Business Studies

Gravesend Grammar School

9 Gcse'S Grades A-C

Gravesend Grammar School
FAQ

Frequently asked questions about John Rice

Quick answers generated from the profile data available on this page.

What company does John Rice work for?

John Rice works for Ticketmaster.

What is John Rice's role at Ticketmaster?

John Rice is listed as Technology Leader at Ticketmaster at Ticketmaster.

What is John Rice's email address?

AeroLeads has found 1 work email signal at @ticketmaster.com for John Rice at Ticketmaster.

What is John Rice's phone number?

AeroLeads has found 2 phone signal(s) with area code 749 for John Rice at Ticketmaster.

Where is John Rice based?

John Rice is based in Redhill, England, United Kingdom while working with Ticketmaster.

What companies has John Rice worked for?

John Rice has worked for Ticketmaster, Ticketmaster Entertainment, Dealogic, Schroders, and Play-Rite Limited.

Who are John Rice's colleagues at Ticketmaster?

John Rice's colleagues at Ticketmaster include Manisha Goyal, Juan Aguirre, Jim Dean, Tony Dillon, and Barbie Lamba.

How can I contact John Rice?

You can use AeroLeads to view verified contact signals for John Rice at Ticketmaster, including work email, phone, and LinkedIn data when available.

What schools did John Rice attend?

John Rice holds Ba (Hons), European Languages (French, Spanish) And Business from Leeds Metropolitan University.

What skills is John Rice known for?

John Rice is listed with skills including Coaching, Change Management, Management, Software Documentation, Public Speaking, Customer Service, Strategy, and Team Building.

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