John Richards Email & Phone Number

Sydney, New South Wales, Australia

Advanced Alliance Consulting is a specialized consulting business currently focussed on the Investigation Industry as Factual Investigator utilising extensive anaylytical and personal skills with exeptional EQ.

Australia

We at Scout provide specialized Litigation Support Services for a selected legal fraternity. We ensure that our Factual Investigations are of outstanding quality and value and focus on Client retention for our customers at a market competitive price.https://scoutlitigationsupport.com.au/

Melbourne, Victoria, Australia

As Country Director of CTDI in Australia, I was responsible for the Operation in Australia as part of the APAC Region of this Global engineering, repair and logistics company that provides best-cost solutions to the communications industry. I was charged with the Transition and growth of the company, from a small Sydney Operation , of six (6) staff, to a larger multi-customer operation in Melbourne of over 100 staff with over 700 % increase in revenue and double planned for 2021.

Sydney, Australia

As the General Manager of Operations for NCS Australia, I am responsible for direction all operational responsibilities for a company consisting of over $100M in revenues and over 170 employees specializing in providing a broad portfolio of telecommunication and ICT services throughout Australia. I provide executive level leadership in the areas of new business development, driving innovative ideas, improving the customer experience, and streamlining process throughout the company. Additionally, I serve as the Board Delegate representative that act on behalf of the Board of Directors regarding decisions and responsibilities. A few key accomplishments while in this role includes: ⇨Consistently exceed all financial metrics by introducing governance programs and revenue initiatives companywide.⇨Improved revenues by 20% by expanding current customer relationships, initiating go to market (G2M) strategies, and developing and effective partnership with EcoSystem. ⇨Successfully collaborated with large external partners and vendors that selected the company to be the company’s preferred channel to market distributor, resulting in increasing company revenues. ⇨Strategically revised account planning towards a G2M arrangement where accounts were driven by target strategy and focus.

Sydney, Australia

While in my role as the National Account Director, I oversaw a staff of 25 team members focusing on commercial and sales targets specific to the company’s top clients valued at over $80M in revenues. I collaborated with the Country Director to prepare the company’s annual and long-term strategic objectives. I created extensive business and partner relationships with key decision makers and market leaders. My role involved, leading sales, pre-sales, and architect teams to achieve sales and revenues targets. Additionally, I served in the COO function related to finance and human resource management. A few key accomplishments while in this role includes: ⇨Successfully closed a $100M outsourcing contract by negotiating on services and prices that provided the opportunity for market expansion. ⇨Improved executive support for the Country Director through strategic change, business planning, and leadership. ⇨Established the company as a leader in the market by alternative marketing strategies and engaging key decision makers within each company.

Brisbane, Australia

As the Service Delivery Director for NCS Australia, I was recruited to serve in a newly created role focused on managing a multi-million outsourcing agreement comprising of both information technology outsourcing (ITO) and business process outsourcing (BPO) for the company. I effectively managed a team of approximately 160 employees throughout Malaysia, Philippines, China and SG, as well as oversaw all aspects of business development and customer support. A few key accomplishments while in this role include:⇨Exceeded all customer service level agreements and deliverables through decisive leadership, staff sourcing, governance, and team development. ⇨Grew customer base by $10M over a two year period by developing effective programs to improve the current legacy environment and provided customers the opportunity to expand the company’s competitive footprint. ⇨Improved employee retention through better structure of staff selection, training and development, as well as looking to promote within the organization first. Allowed leadership members the ability to assist with additional offshore responsibilities and projects. ⇨Spearheaded the upgrade and change over to a new IT environment and network that migrated customers from the older system to an in house environment.

Brisbane, Australia

In concurrent roles with Intec Group, I oversaw the design and implementation of new projects averaging $100M in assets and included deploying billing and customer care solutions for customers located in India, Pakistan, Thailand, and Australia. I worked closely with R&D, senior executives, commercial managers, finance, legal, and architects to meet contract requirements and delivery timelines. A key accomplishment while in this role includes:⇨Entrusted to revive underperforming projects in offshore countries and successfully turn these projects into high performing operations.

Melbourne, Australia

Responsible for the Management & Success of the Australian Operations for a US based Software Company.

Master Of Business Administration (M.B.A.), Information Technology

Dual Masters in IT and Change Management.

Bachelor Of Applied Science (B.A.Sc.), Computer Science, Advanced Distinction

Bachelor Of Communications, Telecommunications Engineering, Honours