John Richards Email & Phone Number

I Mef/G6 Camp Pendleton, Ca

• Currently A SIPR ADMIN • Answer phone calls for I MEF and its subordinate Units (15 Units) in support of trouble calls/break-fix troubleshooting• Submit BMC Remedy Service Requests Forms for the ISC’s of I MEF(54 Marines) for NIPR and SIPR• Created 150 SIPR User Accounts in Active Directory and MS Exchange Manager• Answer email from general questions to submitting Service Requests Forms (ranging from New Account Requests to Blackberry Setups) 35 request per week• Train ISC’s in filling out SAAR forms, Service Requests Forms• 2 weekly Conference calls for I MEF, 1) MITSC West (15 CTR’s and ACTR’s), 2) Council Call (50+ CTR’s and ACTR’s)• Maintain I MEF’s VIP and Proxy Lists• Processed 234 work orders and trouble calls via Remedy• Assisted Clients via phone, email and remote administration in resolving web browsing and email problems• Processing and delivering 400 SIPR and NIPR Alt Tokens exercises (STA and TA)• Processing and delivering 200 SIPR Tokens

Answering calls, calling in trouble call for users, submitting user request in BMC Remedy Ticketing System, refresh users computers (Tech Refresh), order and disseminate SIPR Tokens and ALT Tokens, order and disseminate NIPR ALT Tokens.

Have worked customer support since 1996 for various companiesHave supervised 10 to 12 Techs on 4 different basesProvided on-site technical training on the NMCI network through the Remedy trouble ticket system.Working knowledge of computer hardware and software; operating systems; network defense; incident handling; maintenance; networking, and troubleshooting.Knowledge of methods and procedures to protect information, systems, and data by ensuring their availability, authentication, confidentiality, and integrity.Knowledge of methods, tools, and procedures, including development of information security plans to prevent information system vulnerabilities and provide or restore security of information systems and network services.; Answer phone calls for System Administrators to work with them in solving their issues with Good severs and getting them back up and connected to their devices and customers Solve case that are submitted through the Good PortalResearch information to solve the case that I ownCall back Administrators to work with them and to start a WebEx to see what is going on in the Good Servers (Good Mobile Control, Good Mobile Messaging Control, Good Control, and Good Proxy for Good Dynamics)Jacobs Advanced Systems Group MARFORPAC West Surge 3rd Marine Air Wing with MACG 38 in MCAS; Jacobs MCNIS SITE SUSTAINMENT Team Received 100% Customer Satisfaction Team Award

Nominated /Received JACOBS PERFORMANCE EXCELLENCE AWARD 2008 & 2012• Nominated for 2 JACOBS High Five Award and Received 1 award• Tech Refreshed 7000 Assets for the Marine Corp from 2007- Present• Update 1000 Users Profiles in NMCI NET.• Submitted 200 Move, Add, and Change Requests to update NMCI User Accounts• Guided Marine Wing Headquarters Squadron Three (MWHS 3) in submitting Move, Add, Change Requests (MAC) and in Updating User Profiles/Assets• Verify/Updated 1500 assets location and ownership in NET• Reviewed/Updated NMCI Proceeds for Users Accounts and Assets• Provided immediate support on the classified and unclassified networks, for over 700 employees.• Provided on-site technical support by performing installation, repair, and preventative maintenance of workstations and related software/hardware that allowed for the daily critical mission requirements.• Responsible for submitting trouble tickets on the NMCI network through the Remedy trouble ticket system. Computer Sciences Corporation - 3rd Marine Air Wing G-6, Marine Air Wing Communications Group 38 S-6, Marine Air Wing Support Group 37 S-6

Update User Profiles in NMCI NET.• Update User Asset information in NMCI NET.• Submit Move, Add and Change Requests for Users in SRM eForms.• Verify over 2,000 asset location and ownership.

Legacy Infrastructure Support/Help Desk• Answer Phone calls for Customers that use NavFac SW Legacy System and NavFac SW Applications out on Navy Marine Communications Internet (NMCI)• Run an Information Assurance report for NAVFAC SW Remotely log on to Legacy System (Computers and Servers) using MS Net Meeting• Backed up 8 Windows 2003/NT servers

Test host and Enhanced Naval Warfare Gamming System (ENWGS) Work Station (EWS) functions between ENWGS and Global Command & Control System-Maritime (GCCS-M)• Distributed Interactive Simulation (DIS), SIM-11 (Link-11) Test Maintenance CSTR that has been fixed by the programmers

Toshiba/ Adobe /Electronic Data System (EDS), Turning Stone Casino, Computer Sciences Corporation) • Level 1, 2, and 3 Tech• Serve as first Point of Contact for customer issues.• Verify customer information profile and update information.• Perform initial trouble shooting analysis utilizing assorted common tool sets including the Customer Service System (CSS) knowledge base.• Resolve problem issues at first level support as skill sets, time and problem resolution tools allow.

20 years U. S. Naval Service, Naval Instructor, ATACO, ASAC, Track Supervisor, CIC Supervisor. Most recently Naval Instructor at Fleet Anti-Submarine Warfare Training Center Pacific. Provided outstanding instructor support for the Anti-Submarine warfare Officer and Evaluator Common Core courses of instruction as an Anti-Submarine Tactical Air Controller. Provided outstanding multi-ship team training for 14 ASW Combatants participating in the ASW Phase II Training and Evaluation course of instruction. Received Letter of Appreciation from Commanding Officer. Community Service: Normal Heights Lodge 634, Constantia, N.Y. Fire Department

B.S, Information Systems Cyber Security

Studied for SAP and Cyber Security

A.S, Information Technology Software Applications And Programming