SENIOR INFORMATION TECHNOLOGY EXECUTIVE AND BUSINESS TRANSFORMATION LEADER~ leveraging 30+ years of experience to accelerate and optimize technological processes for globally respected organizations ~ Strategic and visionary IT executive with significant expertise in leading enterprise project teams to deliver first-ever, off-the-shelf, and proprietary large scale acquisitions and technology integrations. Regarded for ability to connect with stakeholders at all organizational levels and for mentoring emerging talent to be ready for and succeed in next level progression. Valued by senior leadership for stewardship of department and project level operating budgets that consistently deliver expense and capital savings.United States Navy Lieutenant (Ret.) Operation Desert Storm Commendation Medal Completed 3 Persian Gulf War deploymentsMaster of Education, Higher Education AdministrationNortheastern University, CPSBachelor of Science, Computer ScienceUnited States Naval AcademyAgile DevelopmentActive/Active High Availability Enterprise ApplicationsEPIC EHRApp DynamicsPersonal Passions:empowering Veterans through higher education and mentorship to civilian workforcesnow skiing, hikingvolunteering at church to make positive contributions to the local community
Massachusetts State Lottery Commission
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Chief Technology OfficerMassachusetts State Lottery Commission Aug 2022 - Present
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Customer Success ExecutiveCisco Oct 2019 - Aug 2022San Jose, Ca, UsIn this role I am a highly visible, strategic leader entrusted to advise key customers in the Northeast on behalf of Customer Experience (CX) division. I build and fortify relationships with C-suite leaders, decision makers, partners, and the extended account team and am accountable for the successful adoption and value realization for the products and services purchased by clients. To ensure client success, I lead information gatherings to understand customer goals, challenges, and operational maturity while assisting customers in accelerating through the customer lifecycle from onboarding to business value realization. My #1 goal is to ensure customers fully utilize and love the Cisco solutions and services they have purchased. To facilitate this satisfaction, I provide customer insights based on the best methodologies for architecture, implementation, adoption, and migrations and orchestrate post-sales follow up with company wide and partner resources to provide a unified path to Customer Success. -
Vice President, Retail Pharmacy SystemsCvs Health Jul 2016 - Oct 2019Woonsocket, Ri, UsOversaw application development and support of the fulfillment of 800 million scripts per year, patient outreach, third party insurance billing, and patient safety across the United States. During my tenure, I drove the completion of the Pharmacy Reliability project which added a redundant data center for the retail pharmacy fulfillment system and improved system uptime to 99.999% over prior years. And, in this role I was selected to participate in the CVSHealth Leadership Forum Program, an intensive 18-month program for high potential leaders. -
Vice President, Retail Store SystemsCvs Health Jan 2014 - Jul 2016Woonsocket, Ri, UsLed application development of all retail store and Minute Clinic systems and IT integration lead in planning and executing the acquisition of 1600+ Target pharmacies.
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Senior Director, Information Systems - Store ServicesCvs Health Jan 2009 - Dec 2013Woonsocket, Ri, UsManaged a 450+ person organization in providing cradle to grave support for all store-based retail technology for over 7,600 stores and 800 Minute Clinics.
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Director, Information Systems – LogisticsCvs Health Aug 2006 - Jan 2009Woonsocket, Ri, UsProvided senior leadership to application development team responsible for all systems used in 15 distribution centers that serviced 6200+ retail stores as well as on-line customers. Initiated and led a multimillion dollar project to replace multiple warehouse management systems with one application in 13 distribution centers.
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Director, Information Systems – Finance/AdministrationCvs Health Dec 2000 - Aug 2006Woonsocket, Ri, UsDocumented all new system development requirements and completed business case justification for the Finance, Human Resources, Real Estate, Treasury, Legal, and Loss Prevention business lines.
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Senior Audit ManagerCvs Health Feb 1998 - Dec 2000Woonsocket, Ri, Us
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Corporate AuditorState Street Bank & Trust Co. 1997 - 1998Quincy, Il, Us -
Quality Assurance AnalystBrown Brothers Harriman 1995 - 1997New York, Ny, Us -
Computer Assurances Services, It AuditorCoopers & Lybrand 1994 - 1995London, Gb -
Naval OfficerUs Navy May 1987 - Apr 1994Washington, Dc, UsOperation Desert Storm Commendation Medal recipient for superior performance in support of combat air operations. Completed 3 deployments during the Persian Gulf War aboard a Guided Missile Frigate and an Aircraft carrier. Held various shipboard responsibilities including engineering officer, with a department of 150 personnel, aboard the USS America; anti-submarine warfare office; shipboard intelligence officer. Engineering Instructor at Surface Warfare Officers School in Newport, RI.
John Rinkacs, M.Ed. Education Details
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Northeastern UniversityHigher Education/Higher Education Administration -
United States Naval AcademyComputer Science
Frequently Asked Questions about John Rinkacs, M.Ed.
What company does John Rinkacs, M.Ed. work for?
John Rinkacs, M.Ed. works for Massachusetts State Lottery Commission
What is John Rinkacs, M.Ed.'s role at the current company?
John Rinkacs, M.Ed.'s current role is Senior Technology Executive, CTO, and Business Transformation Leader.
What schools did John Rinkacs, M.Ed. attend?
John Rinkacs, M.Ed. attended Northeastern University, United States Naval Academy.
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