Service desk through telephone and email support. Dealing mostly with Politicians and their staff- Troubleshooting network issues (Juniper,wifi, mobile devices) - Dealing with Lotus Notes as an email client and database application. Domino Administrator to manage these accounts. - Managing restores and backups for the Oireachtas members and staff. DB migration project.- Managing encryption policies within the domain for clients and users.- The setup of ipads/iphones… Show more Service desk through telephone and email support. Dealing mostly with Politicians and their staff- Troubleshooting network issues (Juniper,wifi, mobile devices) - Dealing with Lotus Notes as an email client and database application. Domino Administrator to manage these accounts. - Managing restores and backups for the Oireachtas members and staff. DB migration project.- Managing encryption policies within the domain for clients and users.- The setup of ipads/iphones. - Printer/Scanner/Dictation device issues. - Network configuration of clients and printers. - Configuration of Junipers and the imaging/set-up of laptops/desktops. Logging fault calls with vendors.- Also dealing with MS Office, Web based applications and a host of other applications. - Active Directory- SCCM package and applications deployments.- Creation of: WiFi accounts + RSA Remote access accounts. Show less

This 3 month contract involved:• Assisting users with technical difficulties they may be having with office or study related applications as well as network issues (Wireless, wired and configuration)• Liaising with numerous other on-site teams to resolve customer issues in a timely and efficient manner.• Administering Active Directory accounts and monitoring the use of said accounts.• Answering general queries and responding to emails on a wide range of topics from staff… Show more This 3 month contract involved:• Assisting users with technical difficulties they may be having with office or study related applications as well as network issues (Wireless, wired and configuration)• Liaising with numerous other on-site teams to resolve customer issues in a timely and efficient manner.• Administering Active Directory accounts and monitoring the use of said accounts.• Answering general queries and responding to emails on a wide range of topics from staff, students and third parties. Show less

This job involved:Providing KPMG employees nationwide with technical assistance and services through both email and phone.Resolving issues in relation to: Windows OS, Microsoft Office (Outlook, Word, Excel), Basic telecoms, fax and printer issues, SAP, Active Directory, Network Issues and in house applications.Also in charge of Safeboot Domain Administration, Microsoft Live Meeting Accounts and Memory Stick Administration.

Completed as part of college 6 month work placement.This was a helpdesk roll where I provided support to Morgan Stanley workers.Main technologies used:MS Outlook, MS Office, Citrix, IE, Remote access.

Worked on both the assembly line (desktop/laptop) and delivery outbound sections.

This job involved:Building laptops and desktops on various production lines.Daily targets being reported to the line-leader.Working in the goods out department, which involved the packaging of computers.