Provided second, third, and managerial level IT support to all Comcast-Spectacor,Philadelphia 76ers and Philadelphia Flyers company personnel.Resolved customer complaints and concerns with strong verbal and negotiation skills.Displayed courtesy and strong interpersonal skills with all customer interactions.Worked to develop overall cohesiveness with a help desk group of six (6) technicians.Provided individualized and group mentoring for techniciansCreated technical and training documentation for software installation and support.Currently working with Comcast Corporate IT Group to create all forms of SLAs,procurement procedures, hardware and software standardization, and full assetmanagement of all hardware, software, and mobile devices.Proficient in Service-Now and Track It! Technician Tracking software.Researched issues on various computer systems and databases to resolve complaintsand answer inquiries.Provided thorough support and problem resolution for customers.Provided onsite IT game day support for all Philadelphia 76ers games, including thetechnical support of all broadcast IT technologies.Provided support for all Frontline Solutions Point of Sale devices at all Flyers SkateZonelocations

Team-Arena Group including managing four direct reportsTrain, mentor, motivate, and evaluate performance of direct reportsPromote efficiency and process improvements through review of technical supportsystems/tools for all teams and arenasSuccessful implementation, trouble-shooting and support of in arena technologysystems such as game clocks, instant replay, videophone interview hardware,Precision Time System, Officials Video Review System, NBA GameStats System, andNBA Photographer connectionsCollaborate with internal and external business units to develop and test options fornew Team and Arena technology and software, including the league wideimplementation of the SportVu Player Tracking System.Ensure regular communication with internal and external business units on status ofTeam related technical issues and systems from first report to resolutionHelp facilitate the successful move of any League Team to a new arena; including butnot limited to all In-Arena Technology, Team software, and day to day IT operations