John Ritch Email & Phone Number

Atlanta, Georgia, United States

Expert on Resilient and Sustainable Construction in the SE US

Atlanta, Georgia, United States

Greater Atlanta Area

Raleigh, North Carolina

Sales Manager for construction company specializing in foundation, crawl space, basement waterproofing and mold removal services; provides dedication to client and company throughout sales process to deliver custom-tailored solutions to residential and commercial customer base. ____________________________________________________________________________________________________✓ Manages team comprised of outside sales reps and marketing personnel to build pipeline; initiates and leads new training programs to help drive productivity and enhance revenue growth.✓ Develops strategic business plans that penetrate new account opportunities; works and communicates closely with sales staff to ensure accuracy, prompt billing and appointment schedules.✓ Implements and improves measurements critical to company performance and metrics including key performance indicators in Sales, Retention and Customer Service.✓ Monitors competition by gathering marketplace information on pricing, products, and delivery schedules.✓ Works closely with internal sales team members and marketing as subject matter experts in areas of analytics, segmentation, and consumer insights.✓ Uses proprietary CRM software to manage accounts and resources.✓ Ensures that the project team understands all aspects of prime contracts relating to respective responsibilities; manages, monitors and evaluates the performance of all construction-related managers and ensures job completion.Key Achievements:➣ Entered organization with negative P&L and transformed Raw Contribution numbers to top 3rd producing region in the company. ➣ Achieved over $1.2 Million in annual sales with consistent growth of 24% increase year-over-year.

Raleigh-Durham, North Carolina Area

Oversaw all aspects of daily branch operations with core focus on strategically steering business growth to meet/exceed corporate objectives through new business development and maintaining/further penetrating current accounts. ____________________________________________________________________________________________________✓ Directed and provided leadership to sales staff, comprised of sales and account management personnel.✓ Leveraged results-proven sales management techniques and refined customer engagement abilities to successfully facilitate aggressive revenue growth on continuing basis.✓ Established and implemented sales and marketing strategies designed to aggressively drive organizational profitability through increased customer engagement (up-selling/cross-selling) and Request for Proposal (RFP) development.✓ Developed and facilitated training curricula, instructing employees regarding consultative sales techniques, innovative negotiation methodology, Standard Operating Procedures (SOPs) and providing prompt and courteous customer service.✓ Visited job sites in advance of scheduled work to ensure that site is ready and as necessary visit during project to ensure work is performed properly to meet or exceed customer expectations.

Charlotte, Nc

Serviced existing accounts, obtained orders, and established new accounts by planning and organizing daily work schedule to call on existing or potential sales.___________________________________________________________________________________________________✓ Built and maintained relationships with current and potential clients to market services provided and increase customer base.✓ Focused sales efforts by studying existing and potential volume of customers and permitting trends.✓ Kept management informed by submitting activity and results reports.✓ Resolved customer complaints by investigating, developing solutions, preparing reports making recommendations to management.

Charlotte, Nc

Drove inside and outside sales of residential and commercial flooring products to create continuous pipeline.____________________________________________________________________________________________________✓ Conducted business case driven sales methodologies with C- Level executives.✓ Partnered with multiple professional networks and collaborated on effective referral business strategy to close deals.✓ Developed and led new business for the company through innovative sales presentation techniques.✓ Completed accurate, detailed product implementation plans in order to meet customer goals and provide clients with the best product solutions to meet their needs.

Provided inside sales management for team responsible for business development of residential and commercial building products.____________________________________________________________________________________________________✓ Oversaw logistical coordination of products and ensured all late or lost orders were accurately and efficiently delivered.✓ Utilized business development experience to develop project plans, estimate costs, provide competitive bids, supervise implementation and lead projects to successful completion, with an emphasis on quality and service.✓ Provided strategic, operational, and fiscal leadership while working to reach the company’s long-term revenue goals and maintaining organizational vision.✓ Directed recruitment, hiring and training of staff.