John Robin Gregorio Email & Phone Number

Metro Manila, Philippines

Philippines

• Provides SaaS application support as a first responder with advanced troubleshooting skills to Trend Micro external customers.• Provides recommendations and solutions to Trend Micro SaaS application deployment challenges on various SaaS platforms.• Works closely with PDG/SEG/Operation Team (DevOps) to conduct new update/release testing and provide workaround/solution to product bugs.• Provides ticket management with full accountability by working closely and proactively with… Show more • Provides SaaS application support as a first responder with advanced troubleshooting skills to Trend Micro external customers.• Provides recommendations and solutions to Trend Micro SaaS application deployment challenges on various SaaS platforms.• Works closely with PDG/SEG/Operation Team (DevOps) to conduct new update/release testing and provide workaround/solution to product bugs.• Provides ticket management with full accountability by working closely and proactively with customers, support managers, DevOps, and other stakeholders.• Provides on-site customer support as needed.• Contributes to Trend's knowledge base with solutions and necessary documentation.• Mentors other support engineers as needed.• Deploy and manage Cloud environments(AWS, Azure, GCP) used by the team.• Use IaaC (CloudFormation) to help deploy resources on the cloud for environment replication. Show less

•Team Leader for all Smart Wireless Network Project•Daily Technical Support in terms of Network problem, Integration, trouble shooting, quality standards to Huawei’s Site Engineers•Project Management, Planning, Organizing and Executing end to end implementation•Manage/Supervise Trainee Team Responsible for Functionality Testing of Network

•Support Radio Network Controller providing resolution for complex networking issues•Migration and Rehoming Activity of the Network Product•Deployment of Hardware and Software(Configuration, Set-up, Service Testing of 3G WCDMA Network, Integration)•Project Management, Supervised and Train different Subcontractors