John Robinson Email & Phone Number

Phoenix, Az, Us

Phoenix, Arizona, United States

Tempe, Arizona

Communicated customer review results to management and business partners. Prepared and presented written reports of high-risk reviews, including results and recommendations for customer on boarding, closure, or retention decisions. Conducted customer due diligence and high-risk reviews according to the BSA/AML policy and procedures. Ensured that decisions to retain or exit a customer relationship aligned with supporting documentation submitted for each high-risk customer type and… Show more Communicated customer review results to management and business partners. Prepared and presented written reports of high-risk reviews, including results and recommendations for customer on boarding, closure, or retention decisions. Conducted customer due diligence and high-risk reviews according to the BSA/AML policy and procedures. Ensured that decisions to retain or exit a customer relationship aligned with supporting documentation submitted for each high-risk customer type and appropriate research conducted during the high-risk review process. Implemented, performed, and documented assigned customer verification reviews; performed and conducted compliance screening for PEP, sanctions, and adverse news based on detailed procedures and processes. Identified issues, escalated to management for resolution, and formally documented findings. Identified areas of risk and made recommendations on operational improvements, processes for compliance, quality assurance, and any additional training essential to mitigate risk. Sought ways to assist the Bank in strengthening customer due diligence, while remaining compliant and improving efficiency. Researched and analyzed testing results or issued, training, and read literature to become more knowledgeable about current business and issues related to assigned areas. Established and maintained effective working relationships with Bank field Relationship Managers and/or Retail Branch contacts. Show less

Phoenix, Arizona

Verified client-provided identity information. Conducted risk-based investigative searches. Implemented fraud detection and ID Theft prevention measures. Worked with third-party and/or vendor-provided solutions to ascertain the validity of client provided information. Corresponded with internal business partners and worked to maintain business relationships. Answered inbound hotline calls and assisted clients with resolving identity issues while also sending business letters to clients to… Show more Verified client-provided identity information. Conducted risk-based investigative searches. Implemented fraud detection and ID Theft prevention measures. Worked with third-party and/or vendor-provided solutions to ascertain the validity of client provided information. Corresponded with internal business partners and worked to maintain business relationships. Answered inbound hotline calls and assisted clients with resolving identity issues while also sending business letters to clients to obtain needed identity information. Educated clients on the steps to protect them from identity theft before or after it has been confirmed. Acted as a liaison between the inbound customer service representatives and the company’s Fraud Prevention and Investigations team and made decisions on various client authentication scenarios. Show less