John R. Email & Phone Number

North East & Humberside

London, England, United Kingdom

• Managed the partnership and relationship with the network of 40+ ChamberCustoms teams based within Chambers of Commerce across the UK• Co-ordinated, monitored and responded to stakeholder and customer engagement on ChamberCustoms virtual helpdesk• Developed new processes and guidance to support the network and external partnerships with operational delivery• Redesigned and created new reporting structures and insights to monitor training activity, network performance and capacity risks • Supported with marketing strategies and ideas for future communication

United Kingdom

• Improved efficiency by spearheading revenue optimisation projects related to business excellence across the employability contracts.• Achieved over £7.1 Million increase across 8 projects totalling a ROI of 1172%• Increased employee motivation and collaboration of work through the creation of a standardised training program and people culture plan for staff in the Contact Centre. Successfully managed all employability contracts for a period of 8 months, within the operational service team.• Provided actionable recommendations to senior management on future business KPIs and team structures • Championed process improvement initiatives including, performance management, data Integration, management reporting, contract mobilisation, and contractual guidance knowledge• Partnered and sustained effective relationships with internal and external parties whilst maintaining a high level of stakeholder satisfaction• Provided key root cause analysis to help identify and reduce potential risk and improve overall contractual performance• Headed successful teams including analysts, Team Managers and operational staff covering 7 employability contracts, full national area, remotely and on-site • Developed and launched a variety of weekly performance tracking systems and monthly MI packs, enabling senior management to make more accurate forecasts, projections and changes to service delivery

North East

• Commended for meticulously compiling and documenting all national Performance Optimisation submissions to the company’s stakeholders. • Streamlined, managed, and measured risk processes to reduce bottlenecks and improve efficiency• Trained EA’s, TM’s, PDM’s, OM’s and higher management about areas of performance details.• Provided recommendations to senior management based on detailed analysis and modelling• Resolved regional and national issues with regards to Performance Optimisation work in collaboration with all stakeholders• Directed and implemented procedures to greatly improve the operational technical performance query inbox

Ashington, England, United Kingdom

• Ranked as the # 1 Employment Advisor at the company for achieving great results.• Accomplished an 82% success rate of sustainable employment for my clients. • Facilitated a new self-employment project for the North East, built and maintained relationships with business partners• Designed and implemented an improved system of tracking client’s job search activity and interview techniques for branch and L&D for the North East CPA• Successfully calculated financial outcome figures and presented them to the operations manager and regional director

• Managed the profitability of the business and achieve the overall goals of the organisation.• Created and designed a brand and product line and successfully launched it into well – known retailers • Maximised business opportunities by establishing a cohesive relationship between supply chain and retailers.• Directed all aspects of business, including customer service, sales, purchasing, accounting, marketing and production• Earned a gold star at the National Great Taste Awards 2012

Sunderland, England, United Kingdom

• Fully responsible for preparing and conducting presentations in a meeting environment with both new and existing businesses• Coordinated the financial side of client contracts and maintained an average 60% net profit• Contributed to a culture of success award for the company by delivering exceptional service• Successfully won contracts with blue chip companies (Head UK, Anson Vargo)• Analysed bill criteria and developed a suitable and dedicated mobile/IT solution for businesses• Established strong business relationships through diligent and focused customer service• Provided mobile and on site customer/business support for all aspects of mobile devices and email account platforms.

Newcastle Upon Tyne, England, United Kingdom

• Conducted Interviews with potential workers and placed and managed successful candidates within temporary and permanent roles• Trained all workers on fuel efficiency, food safety and drivers working time rules and regulations• Managed meetings with prospect clients and provided presentations when necessary• Established strong working relationships with both new and existing customers, maximising a growth in spend from both as a result• Successfully won contracts with blue chip companies (DHL, Warburton's)• Negotiated rates with both drivers and clients, whilst always achieving no less than 45% profit• Managed the 24 hour on call phone every other week and provided solutions for customers at any time day or night

Certificate In Managing And Leading Change

CPD and IAP accredited programme in Management and Leading Change

Certificate In Practical Project Management

CPD and IAP accredited programme in practical project management

Certificate In Covid-19 (Coronavirus) Awareness, Public Health

CPD and IAP accredited programme COVID-19 (Coronavirus) Awareness

Constructive Conflict Management, Business Administration And Management, General

Bachelor Of Applied Science (Basc), Sports Science

Btec Diploma, Sports Science, Merit

Ncfe, Sports Coaching Award