John Rockliffe Email and Phone Number
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John Rockliffe personal email
John Rockliffe is a IT Contractor at Rolls-Royce.
Rolls-Royce
View- Website:
- rolls-royce.com
- Employees:
- 24199
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It ContractorRolls-Royce Jun 2017 - PresentDerby, United Kingdom -
Wintel Support EngineerFis May 2015 - Jun 2016Leicester, United Kingdom- Resolving Wintel BAU support calls- Installing and developing a Microsoft RDS environment for server 2008/2012- Responsible for the project management, installation, administration and support of an in-house security operations tool- Responsible for a security audit on server users and admin accounts. Skills utilised:o Vmware administrationo Server 2008/2012o Networking and active directoryo Microsoft Excel, HTML, SQL and scriptingo Project Management -
Technical Services AnalystCattles Plc Jun 2013 - Jun 2014Ruddington- Providing technical support to internal and external users via remote desktop.- Resolving incidents relating to difficulties with the use of all LAN-connected PC's and file-servers and associated equipment and software within SLA.- Preparing, building, configuring and testing computer hardware in line with user requirements.- Deployment/roll out of new applications and hardware (PCs, printers, scanners) including office wide upgrade to Windows from Novell.- Remote and local backup and restore Skills utilised:o Pointsec installation and configurationo Novell client and Groupwise administrationo Backup Expresso Networking and Active directory
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Service Desk AnalystUnion Square Software Apr 2011 - May 2013Nottingham, United Kingdom- Resolution of support calls caused by lack of software knowledge, bad data, system admin problems, client pc configuration issues, infrastructure issues.- Escalation and management of software defects- Implementing new systems for clients.- Providing support for Client infrastructure. Skills utilised:o Windows server administration/supporto IIS supporto SQL server support/installation/script debuggingo Mail server and Outlook support including IMAPo Bespoke ASP/HTML/JAVA/SQL debugging/problem solving -
Remote Desktop SupportO2 (Telefónica Uk) Sep 2010 - 2011Ruddington- Providing technical support to over 15000 users and 500 stores via remote desktop.- Resolving incidents relating to difficulties with the use of all LAN-connected PC's/Laptops/Printers and associated equipment/software within SLA.- Resolving network connectivity issues with Cisco VPN and Secure ID. Skills utilised:o VPN installation and configurationo Software deployment and configurationo Networking and Active Directory -
Technical Services AnalystCattles Plc Mar 2010 - 2010Ruddington- Providing technical support to internal and external users via remote desktop.- Resolving incidents relating to difficulties with the use of all LAN-connected PC's and file-servers and associated equipment and software within SLA.- Preparing, building, configuring and testing computer hardware in line with user requirements.- Deployment/roll out of new applications and hardware (PCs, printers, scanners) including office wide upgrade to Windows from Novell.- Remote and local backup and restore Skills utilised:o Pointsec installation and configurationo Novell client and Groupwise administrationo Backup Expresso Networking and Active directory
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Midrange SupportFis Jan 2006 - Dec 2009- Providing a 24 hour IT service to the Financial Services and to ensure that all Midrange systems are available 24 x 7 all year round.- Resolving both internal and external calls within an agreed SLA/OLA.- Responsible for developing solutions to minimize Production impact and improve efficiency.- Running disaster recovery drills to enable the recovery of the entire IT infrastructure should a disaster occur.- Building new environments for production, development and training.- Liaising with clients, suppliers and other departments via email, telephone, conference calls and through visiting client sites.- Maintaining and improving both internal and external user interfaces, both web based and GUI.- Providing out of hours support via VPN and RDP. Skills utilised:o Understanding of SQL shell scriptso Understanding of Testing and implementation cycles.o Oracle/Microsoft SQL server databases and principles of database administration.o Data communication standards and networking principles, particularly TCP/IP.o Use of diagnostic toolso Knowledge of operating systems and software support/installation requirements.o Knowledge of client/server design, implementation and maintenance.o Ability to estimate, plan, manage and communicate own tasks/deliverables when working on projects.o Use of VMWare, IBM Director and SAN.
Frequently Asked Questions about John Rockliffe
What company does John Rockliffe work for?
John Rockliffe works for Rolls-Royce
What is John Rockliffe's role at the current company?
John Rockliffe's current role is IT Contractor.
What is John Rockliffe's email address?
John Rockliffe's email address is jo****@****bal.com
Who are John Rockliffe's colleagues?
John Rockliffe's colleagues are John Claricoats, Oluwasomidotun Olujemilehin, Mario Di Martino, Sophie Davies, Aaron Siederer, Mike Wingfield, Laura Trethowan.
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John Rockliffe
Hurstpierpoint -
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John Rockliffe
Wigan
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