I was the Service Adviser and Office Manager of this 6 tech 6 bay full service auto and rv repair shop responsible for all work orders, costs, parts, supplies, and flow of the work and the company. My charge was to develop customer loyalty, price necessary repairs and proper maintenance correctly, earn new business with an eye toward the future, and work hand in hand closely with the owners of the company and the technicians, a talented group of folks who were steering the business forward as well. Through honest open communication with customers, my parts percentage was in line to correctly benefit the customer and the company, and my sales average was over $10,000 per week while increasing customer satisfaction and customer loyalty and decreasing come backs.

Have worked with students in the GED Program, instructing in a variety of educational areas to prepare them for success on the GED exam to earn their diplomas. Developed individual study programs using TABE testing, analyzed results, instructed with text, lecture, the world wide web, and the online My Skills Tutor Program. Have taught Business English, Business Communications, and Customer Service and Sales courses through the Business Department. Also trained and qualified to teach at the state prison, English as a second language, and GED.

I began my 17 year career as a barback, opened Tarzan's Lounge as Lead Bartender, and made my home behind the Sand Bar on swing shift for many years. Employee of the Year under the tutelage of Mr. Steve Wynn, Bill Hornbuckle, and Frank Toddre. Known as a bartender's bartender, I sport a nice moustache that earned me the nickname, Handlebar John. An interesting fact about the Nugget, my parents were married at the Golden Nugget Las Vegas way back in 1952. This was really a great job for me, with the long connection going way back before I was even me, and the great bunch of folks I worked with for so many years was so much like a family. Oh it was a big family, with over eleven hundred of us when Mr. Wynn was driving the company, and it was a delight, each and every day.

In addition to personal production, I was active with the Albuquerque Board of Realtors Programs and Committees, including Equal Opportunity in Housing, Benefits Committee, and Retirement Programs Committee.

I worked with needs analysis, identifying specific areas for development, designed Training Programs, presented programs to agent throughout the organization, analyzed results, identified employees for career development programs and put them into place. 25% travel.I also completed my M.A. in Human Resources Development with a concentration in Training and Development Programs, through Webster University while working full time.Continuing education: Dale Carnegie Development Courses