John Rodgers Email & Phone Number

United Kingdom

• Delivering both technical & commercial support to projects ensuring client satisfaction, effective project management, and good communication and collaboration between colleagues.
• New product development project planning and release to commercial and sales teams.
• Responsible for managing the Technical functions within the business to ensure best practices are followed and costs are controlled within agreed budgets.
• Support and manage the financial and technical aspects of new contracts, tender bids particularly in cost estimations and technical documentation requirements.
• Managing the helpdesk ticketing system to support the business remobilisation needs for client requests and issues raised.
• Actively promote a health and safety culture within the organisation to achieve targets of no lost-time injuries or environmental discharges when technical duties are being conducted in the service centres or on.

Glasgow, United Kingdom

• Create and support the execution of project plans, identify resources, and assigning individual responsibilities.
• Develop and define process methodology and enforce project standards to support operational innovation, customer implementations, release to sales, and improvement initiatives.
• Identifying and managing project risks.
• Provide senior-level reporting on project status, success, criteria, results, and metrics.
• Responsible for providing project management mentoring, guidance, support, and training to commercial team members.

Glasgow, United Kingdom

• Managing two service centres based in the UK & Romania with 50 employees to support the business product needs for open work orders and maintenance contracts.
• Managing 21 Regional Engineers who travelled to customer sites to provide front-line support i.e. installs, de-installs, maintenance, content uploads, and staff training.
• Provide a scheduled list of technical service objectives to the service centre teams to complete tasks related to open work orders and job completion deadlines.
• Yearly review of employee performance records and providing the necessary training to keep employees up to date with the latest technologies within the business.
• Support and evaluate new tech products and software being released to our customers.
• Attended weekly meetings with management in relation to business forecasting.

Livingston

• Assist Engineers in setting up new project lines/cells.
• Routine automated test machine maintenance support
• Perform electronic PCBA failure analysis for production fallouts.
• Trouble-shoot functionality failures of Marconi products.
• Feedback to Engineering issues encountered during manufacturing.
• Coordinate with production for failed units under tests and repair.

Irvine, Ayrshire

• Perform electronic PCBA failure analysis for production fallouts.
• Trouble-shoot functionality failures of Airspan, Satellite TV boxes, and Dell products.
• Feedback to Engineering issues encountered during manufacturing.
• Coordinate with production for failed units under tests and repair.

Scotland

• Perform electronic PCBA failure analysis for production fallouts.
• Trouble-shoot functionality failures of Airspan, Motorola, and Psion products.
• Feedback to Engineering issues encountered during manufacturing.
• Coordinate with production for failed units under tests and repair.

Astute Management

Electrical, Iee Wiring Regulations 16Th Edition

Electrical And Electronics Engineering, Hnd

Electrical And Electronics Engineering, Hnc