This position leads an IT team and is an active supporter of FirstService Residential philosophies and culture to staff, clients, and community that advances the FirstService Residential brand in terms of image, reputation, differentiation, and professionalism. As Regional IT Director, primary functions include supporting end user technology and maintain 100% availability of all IT related systems and software to give Regional Offices and On Site Locations competitive advantage, improved profitability and provide exceptional customer service.

This position leads an IT team and is an active supporter of FirstService Residential philosophies and culture to staff, clients, and community that advances the FirstService Residential brand in terms of image, reputation, differentiation, and professionalism. As Regional IT Manager, primary functions include supporting end user technology and maintain 100% availability of all IT related systems and software to give Regional Offices and On Site Locations competitive advantage, improved profitability and provide exceptional customer service.

As the I.T. Support Manager I manage the Nevada helpdesk that provides support for our FirstService Residential offices, applications, and related technologies. Support includes initial setup, ongoing maintenance of hardware and installation of new and upgraded software, along with troubleshooting software and hardware issues. The primary objective for the analyst is to supply and maintain an optimal computing environment for the end-user to conduct their work with a minimum of interruption from the IT organization. This position is frequently the “face of IT” within the organization and needs to convey an attitude of caring and competence in all interactions.Responsibilities:• Oversee daily IT help desk activities, including response to user problems/questions, installation of new/replacement/upgraded hardware and software. Work with other IT functional areas to resolve issues, where appropriate.• Test compatibility of hardware and software that is to be deployed.• Monitor levels of on-hand hardware to ensure adequate replacements are available.• Monitor tickets received after hours and take appropriate action on priority issues.• Ensure that inventory is being recorded properly by Help Desk staff in the inventory tracking system, and schedule periodic audits.• Participate as needed, in the training of end users in the effective use of technology related devices to include, computer hardware and software, as well as, mobile technology.• Create and promote a customer focused attitude within the Help Desk that projects a helpful and supportive attitude to all users.• Coordinate orders, disconnects, and deployment of mobile devices.• Be available and responsive to emergency situations or other critical matters whenever they arise.• Assist with monthly reporting on key Help Desk metrics and be able to suggest and implement improvements.• Attend and actively participates in supervision and staff meetings.

Train soldiers for the position of 25B, IT SpecialistInstruction will include the following topics: microcomputer software, operat-ing systems, software utilities, assembly/disassembly of microcomputers, data communications, local area networks (LANS), tactical LANS, problem solving structured design techniques, database system design and development (programming), error recovery, data security, Defense Message System, computer configuration, operation and maintenance, and network configuration and troubleshooting.

Troubleshooting hardware problems and repairing or referring to another repair facility as appropriate. Install, troubleshoot, configure and repair software issues for Windows XP, Windows Vista, and Microsoft Office 2003-2007. Troubleshoot and resolve network connectivity issues at the desktop level. Join PC’s to the local Domains as required. Configure local PC connections to network printers. Perform custom TCP/IP configurations of desktops as required. Troubleshoot Outlook / Microsoft Exchange Server connectivity issues. Install and troubleshoot other software and peripheral devices as required by the customer.

Team Chief