Led a team of 10 Area Retail Leaders, 137 branches, and 4 Home Lending Leaders with 80 loan officers to execute on KeyBank’s relationship model and deliver a differentiated client experienceby recruiting and developing top talent.• Increase production from $500 million to over $5 billion within 3 years in Home Lending. Grew deposit balance sheet from $3 billion to $9 billion and loan balance sheet from $1.5 billion to $5 billion. Recognized as the top performing region 5 times among 12 regions nationally based on overall performance, revenue growth, and PP&R growth.• Accountable for developing market strategies, enhancing sales effectiveness and productivity, and implementing a disciplined, risk focused sales culture. This was accomplished through field visits, joint calling on clients with managers and bankers, and attending networking events. • Set clear expectations and accountability for managing performance and metrics.• Diagnosed and addressed the root causes of employee performance gaps. Coached to improve sales performance, assist bankers and managers with asking probing questions, and improve the overall client experience. • Partnered with Human Resources to execute talent processes, including recruiting, employee skill development, career progression, goal setting, performance management, employee engagement, and the delivery of a pay-for-performance culture.• Promoted and managed the continued diversity of the Retail team in hiring, promoting, retaining,and developing employees.• Collaborated by taking a leadership role when partnering with Regional Marketing and Product Development to deliver competitive pricing and products