Provided infrastructure management to 100+ desktops, laptops, servers and BYOD technologies.Forecasted and recommended hardware and software upgrades based on business processes and future needs.Controlled a Windows Active Directory Domain to multiple U.S. located offices several remote offices Trained office personnel and documented procedures on all new technologies.Installed and maintained multiple firewalls for security, Internet Control, Network VPN connectivity, AV, IPS. Creating a more secure environment and network for Strom and giving them a view of their Internet data flow.Upgraded the company from a Single server environment to a VMware V-Sphere multi-server environment backed up on Veeam. Giving Strom more robust servers, with backups and Disaster Recovery.Developed and tested upgrade strategies for Windows 7 and 10, Cloud hosted Office 365, and Trend Micro Antivirus. Then implemented those upgrades taking the company to more secure desktops, cloud environments, and Antivirus control. Implemented a cost saving Backup/ DR plan using Crash Plan, Beyond Compare scripted backups and Site to Site QNAP replication.Maintained the building security system for controlled entrances. Liaison to Building Fire and Security System Co.Assisted in converting the PBX phone system to an IP based system.

Provided infrastructure management to 1000 desktops and servers at over 300 remote locations nationwide.Advised Help Desk staff. Developed tools and processes for 1st and 2nd level support to achieve higher percentages of first call resolutions. Worked with 2nd level on solution discovery, training, and FAQ maintenance.Managed Retail Stores Point of Sale computer systems. Transitioned 160 retail networked systems to a completely new POS system. Planned upgrades, configured, installed, imaged and maintained systems nationwide. Was lead point of escalation with software and hardware issues.Retail Scout Shop Store Manager. Duties included staff management, hiring, training, scheduling and evaluation. Inventory Control, Stock Turn and replenishment. End of Day/ Month/ Year cash reconciliation and sales transaction reporting. Service to customers and liaison to Regional Council Service Centers.