John Rojas work email
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John Rojas personal email
John Rojas is a Customer Care Manager at PulteGroup. He possess expertise in mortgage lending, loan origination, loans, mortgage banking, residential mortgages and 9 more skills.
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Customer Care ManagerPultegroupAtlanta, Ga, Us
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Construction ManagerStanley Martin Homes Oct 2023 - Present• Responsible for managing the activities of construction projects, ensuring construction schedules, safety, SWPPP, quality standards, and customer satisfaction are maintained throughout the construction process• Assist in resolving issues/conflicts related to daily construction activities (e.g., vendor contracts, work orders, job progress, design)• Ensure trade partner work is completed on time and within defined standards for quality• Inspect/validate workmanship and product quality to conform to Company standards• Assist in resolving issues/conflicts related to daily• Build sustainable relationships of trust with the homeowner through open and interactive communication -
Director Of Customer CareMeritage Homes Aug 2021 - Sep 2023Atlanta Metropolitan Area•Ensure all customer actions are aligned with current Meritage Homes Customer care guidelines.•Work closely with National Director of Customer Care to handle warranty issues quickly and efficiently. •Communicate regularly with the national director for feedback and updates and, when necessary, to deal with any major incidents.•Make every effort to guarantee that warranty issues do not extend past divisional responsibility.•Work with National Director of Customer Relations to recruit new customer care staff. •Provide weekly warranty metric updates to the VP of construction•Lead and train your team to deliver a high standard of customer care.•Ensure the proper processing, communication and documentation of all warranty claims•Review trade partner warranty related performance•Handle all elevated warranty issues involving complaints, potential legal issues•Ensure that scheduling of customer service inspections and repairs are handled in a professional, effective, timely manner.•Investigate and solve all customer problems that may be complex and long-standing or have details that customer care associates are unable to solve.•Review all warranty reports, including work order cost reports on a weekly basis with the customer care team. -
Director Customer CareMeritage Homes Aug 2020 - Aug 2021Nashville, Tennessee, United States•Ensure all customer actions are aligned with current Meritage Homes Customer care guidelines.•Work closely with National Director of Customer Care to handle warranty issues quickly and efficiently. •Communicate regularly with the national director for feedback and updates and, when necessary, to deal with any major incidents.•Make every effort to guarantee that warranty issues do not extend past divisional responsibility.•Work with National Director of Customer Relations to recruit new customer care staff. •Provide weekly warranty metric updates to the VP of construction•Lead and train your team to deliver a high standard of customer care.•Ensure the proper processing, communication and documentation of all warranty claims•Review trade partner warranty related performance•Handle all elevated warranty issues involving complaints, potential legal issues•Ensure that scheduling of customer service inspections and repairs are handled in a professional, effective, timely manner.•Investigate and solve all customer problems that may be complex and long-standing or have details that customer care associates are unable to solve.•Review all warranty reports, including work order cost reports on a weekly basis with the customer care team.
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Customer Care Area ManagerLennar Apr 2019 - Aug 2020Greater Atlanta AreaProvide accurate and timely information to the Vice President of Operations on progress and scopes of work.Maintain positive homeowner relations, provide homeowner with knowledgeable, timely and professional service.Mentor Customer Care associates by providing leadership, ongoing development, and strong learning experiences while establishing goals and coaching performance to meet business targets.Collaborate in the formulation and establishment of warranty related policy, field practices and service procedures.Keep accurate service request logs and documentation of all work performed.Keep Division Management informed of potential homeowner issues where major cost factors may be encountered.Pre-walk homesites to provide punch list for construction to delivery of home to customer; provide quality control of finished product.Evaluate trade partners and product performance. Provide ongoing information to the Vice President of Operations as it relates to quality of workmanship and materials. -
Customer Relationship Management SpecialistLennar Sep 2017 - Apr 2019Managing and overseeing homes under warranty and final Quality inspections in assigned communities. Responsible for promoting, facilitating, and fostering positive working relationships with customers as well as coordinating and supervising the work of trade partners to ensure homeowner satisfaction.
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Mortgage Loan OfficerAngel Oak Home Loans Llc Dec 2016 - Sep 2017Greater Atlanta Area
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Reverse Mortgage Loan OfficerAmerican Advisors Group (Aag Reverse Mortgage) Feb 2013 - Dec 2016Kennesaw, Georgia
John Rojas Skills
John Rojas Education Details
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Business Administration And Management, General
Frequently Asked Questions about John Rojas
What company does John Rojas work for?
John Rojas works for Pultegroup
What is John Rojas's role at the current company?
John Rojas's current role is Customer Care Manager.
What is John Rojas's email address?
John Rojas's email address is jr****@****aag.com
What schools did John Rojas attend?
John Rojas attended Florida Institute Of Technology.
What skills is John Rojas known for?
John Rojas has skills like Mortgage Lending, Loan Origination, Loans, Mortgage Banking, Residential Mortgages, Refinance, Fha Financing, Finance, Fha, Credit, Banking, Reverse Mortgages.
Who are John Rojas's colleagues?
John Rojas's colleagues are Dennis Bush, Jennifer Arvin, Martine Santos, Greg Abrams, Dan Carroll, Ty Kirkpatrick, Russ Wyatt.
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John Rojas
Midland, Tx -
John Rojas
Norwalk, Ct6orum.io, gmail.com, quartethealth.com, zillion.com, pb.com, healthfleet.com6 +152040XXXXX
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John A. Rojas
John A. Rojas, Cfp® | Founder & Wealth Strategist For Entrepreneurs At Tribox Private Wealth | Financial Educator Specializing In Cash Flow & Wealth ProtectionJupiter, Fl2ampf.com, wfadvisors.com2 +156166XXXXX
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3gmail.com, xorail.com, cn.ca
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