John Roper Email & Phone Number

Greater Atlanta Area

*Provide training to dealership personnel on CarNow’s live engagement tool, MessageNow and our digital retailing solution, BuyNow*Create customized call-to-action buttons for dealership's websites *New account development; configuring accounts with a focus on customers in the Mid-Atlantic territory *Set and conduct appointments with decision makers to discuss performance*Tier 1 Support for all dealerships*Apply integrations to customers accounts such as Facebook Marketplace, Google my Business, Vistadash, FourEyes, Google Analytics, LotLinx and more*Track and report on customer subscription cancellations*Manage and audit all accounts within my territory and assist local reps with air coverage with a focus on high priority and at-risk accounts

*Oversee entire daily operations as well as training and development of new team members.*Plan and facilitate weekly team meetings to set and communicate key deliverables.*Lead training and development of new team members.*Exceeded goal of increasing sales by 6% in the first, second, and third quarter of 2017.

*Created schedule for team of sixty and executed daily procedures to lead team in implementation. *Analyzed data and rendered daily reports of sales, labor, monthly growth, company-wide rank, and CEM success.*Handled and resolved employee compliance and disputes.

*Cultivated positive relationships with customers to ensure the highest of customer experiences.*Managed opening and closing duties with oversight on property security and cleanliness*Assisted in maintaining store cleanliness to ensure health code compliance and customer satisfaction. *Received orders, processed payments, and delivered product in fast-paced environment.