Responsible for providing Microsoft's latest IoT offerings to North and South American companies by engaging with technical professionals and business executives to plan innovative systems that drive business growth. Collaborate with organizations based on inquiries of emerging technologies including mixed reality, connected MCUs, IoT device OS and AI services. Identify viable IoT options and work with the Microsoft IoT Partner ecosystem to create and bring successful Microsoft based IoT solutions to market.• Efficiently discussed key industry challenges and business objectives with decision makers and explored viable IoT capabilities while crafting comprehensive reports with details needed for implementation.• Successfully generated the highest volume of IoT sales opportunities among all reginal teams in a year resulting in the most system implementations and highest Microsoft sales conversion rate.• Developed & implemented a prospect centric qualification process which involved collaborating with channel partners to develop sales opportunities beyond 20% of the sales cycle resulting in better close rates.• Effectively planned, prepared and presented weekly business reviews by leveraging multiple systems including MSX to accurately track/ forecast workloads, timeframes, conversion results and team metrics. SGS- Sutherland Global Services/ N3 Consulting LLC

Microsoft Business & Education (SMB) Sales Provided technology solutions to a variety of organizations based on desired business objectives by working closely & establishing long lasting business relationships with many companies, educational institutions as well as non-profit and government organizations. • Managed & maintained over 500+ accounts grossing over $2.5 million in revenue through an extensive network of business relationships established on ability to proactively meet client needs and close profitable sales. • Successfully exceeded sales targets month after month by accurately assessing business process challenges. • Trained four additional waves of agents due to excellent interpersonal & communication skills.• Quickly learned all the current Microsoft business products and immediately started processing sales via credit card & purchase order to become a top performer. SGS (Sutherland Global Services)

Microsoft Online Store Sales Effectively managed the sales team & production floor while taking calls and generating data reports for Microsoft senior leadership. • Consistently topped the stack rank month after month with an average conversion rate of 33% .• Awarded employee of the month twice for demonstrating entrepreneurial spirit and leadership. • Appropriately resolved conflict escalation/ customer service issues in a positive manner resulting in high customer and client satisfaction scores.• Efficiently processed sales while handling high call volumes.• Effectively cross-sold across multiple brands, engaged new customers, and maintained existing customers by emphasizing value of Microsoft’s unique benefits. SGS (Sutherland Global Services)

Acer E-commerce Store Promoted to Team Captain with responsibilities for meeting a sales quota while assuming the role of assistant manager which included providing floor support, training new agents, scheduling and resolving supervisor level escalations. • Attained a perfect yearly evaluation score for taking on additional responsibilities and consistently going the extra mile for the Acer program and the company. • Exceed all sales metrics that were set by over 150% which included 20% conversion, 200 dollars average order value and $20,000 in revenue for the month & these metrics grew each month with the program. • Sole Agent out of a team of about twenty to hit the commission goals for a month which included a new requirement to sell a minimum of three tech support plans on top of the normal metrics.

Microsoft (MTP) Managed Tele-Qualification ProgramSuccessfully identified potential sales opportunities for Microsoft sales teams using a collaborative approach based on the solution selling methodology. Supported MS partner events and closed direct sales as well. • Efficiently built rapport with C-level executives & business decision makers to seamlessly drive business strategy discussions around industry drivers & challenges while uncovering the key aspects of a sales opportunity and creating a written product implementation plan.• Effectively initiated & drove technical conservations with IT professionals based on server software trials and other Microsoft Technologies while overcoming objections to complete write detailed MQP reports.• Consistently exceeded the sales targets by up to 230% with the highest average conversion rate among all the agents while maintaining required metric targets including quality scores. • Ranked top in all 5 measurable areas of performance for the team in the month of September with an average talk time at 2:12 per day, QC score at 3.17, leads generated at 75 and conversion with 1 MQP set for every 20 calls against a goal of 92 dials a day, in addition closed a direct sale for a TechNet subscription service that resulted in $212 of initial revenue to Microsoft.• Selected to work on multiple special campaigns including the Microsoft Partner Events (MPE) and helped develop unique sales approaches with different techniques needed for each campaign. • Trained many new agents & developed thousands of high-quality sales leads which contributed to the millions in revenue for Microsoft. Received multiple employee of the month awards with recognition for superior core values such as Leadership, Clients and Entrepreneurial Spirit. SGS (Sutherland Global Services)

Performed flight line maintenance on engines installed in the aircraft (F16 Viper) and performed in-shop engine repair on removed jet engines equipped with augmenters and digital engine control modules. • Operated various types of highly sophisticated engine test equipment to diagnose and detect problems in engine systems such as the fuel, oil, engine airflow and electrical systems.• Removed defective/ damaged components and installed serviceable components including fitting and alignment of parts to close tolerances. • Worked with formal drawings, schematics, connection diagrams and parts lists while following the guidelines and safety procedures set by the United States Air Force.• Quickly rose to the rank of Senior Airman and completed the level five training and test.