John Roth Email & Phone Number

Syracuse, New York Area

• Responsible for providing Microsoft's latest IoT offerings to North and South American companies by engaging with technical professionals and business executives to plan innovative systems that drive business growth..
• Efficiently discussed key industry challenges and business objectives with decision makers and explored viable IoT capabilities while crafting comprehensive reports with details needed for implementation.
• Successfully generated the highest volume of IoT sales opportunities among all reginal teams in a year resulting in the most system implementations and highest Microsoft sales conversion rate.
• Developed & implemented a prospect centric qualification process which involved collaborating with channel partners to develop sales opportunities beyond 20% of the sales cycle resulting in better close rates.
• Effectively planned, prepared and presented weekly business reviews by leveraging multiple systems including MSX to accurately track/ forecast workloads, timeframes, conversion results and team metrics. SGS- Sutherland.

Syracuse, New York Area

• Microsoft Business & Education (SMB) Sales Provided technology solutions to a variety of organizations based on desired business objectives by working closely & establishing long lasting business relationships with.
• Managed & maintained over 500+ accounts grossing over $2.5 million in revenue through an extensive network of business relationships established on ability to proactively meet client needs and close profitable sales.
• Successfully exceeded sales targets month after month by accurately assessing business process challenges.
• Trained four additional waves of agents due to excellent interpersonal & communication skills.
• Quickly learned all the current Microsoft business products and immediately started processing sales via credit card & purchase order to become a top performer. SGS (Sutherland Global Services)

Syracuse, New York Area

• Microsoft Online Store Sales Effectively managed the sales team & production floor while taking calls and generating data reports for Microsoft senior leadership.
• Consistently topped the stack rank month after month with an average conversion rate of 33%.
• Awarded employee of the month twice for demonstrating entrepreneurial spirit and leadership.
• Appropriately resolved conflict escalation/ customer service issues in a positive manner resulting in high customer and client satisfaction scores.
• Efficiently processed sales while handling high call volumes.
• Effectively cross-sold across multiple brands, engaged new customers, and maintained existing customers by emphasizing value of Microsoft’s unique benefits. SGS (Sutherland Global Services)

Syracuse, New York

• Acer E-commerce Store Promoted to Team Captain with responsibilities for meeting a sales quota while assuming the role of assistant manager which included providing floor support, training new agents, scheduling and.
• Attained a perfect yearly evaluation score for taking on additional responsibilities and consistently going the extra mile for the Acer program and the company.
• Exceed all sales metrics that were set by over 150% which included 20% conversion, 200 dollars average order value and $20,000 in revenue for the month & these metrics grew each month with the program.
• Sole Agent out of a team of about twenty to hit the commission goals for a month which included a new requirement to sell a minimum of three tech support plans on top of the normal metrics.

Syracuse, New York

• Microsoft (MTP) Managed Tele-Qualification ProgramSuccessfully identified potential sales opportunities for Microsoft sales teams using a collaborative approach based on the solution selling methodology. Supported MS.
• Efficiently built rapport with C-level executives & business decision makers to seamlessly drive business strategy discussions around industry drivers & challenges while uncovering the key aspects of a sales.
• Effectively initiated & drove technical conservations with IT professionals based on server software trials and other Microsoft Technologies while overcoming objections to complete write detailed MQP reports.
• Consistently exceeded the sales targets by up to 230% with the highest average conversion rate among all the agents while maintaining required metric targets including quality scores.
• Ranked top in all 5 measurable areas of performance for the team in the month of September with an average talk time at 2:12 per day, QC score at 3.17, leads generated at 75 and conversion with 1 MQP set for every 20.
• Selected to work on multiple special campaigns including the Microsoft Partner Events (MPE) and helped develop unique sales approaches with different techniques needed for each campaign.

• Performed flight line maintenance on engines installed in the aircraft (F16 Viper) and performed in-shop engine repair on removed jet engines equipped with augmenters and digital engine control modules.
• Operated various types of highly sophisticated engine test equipment to diagnose and detect problems in engine systems such as the fuel, oil, engine airflow and electrical systems.
• Removed defective/ damaged components and installed serviceable components including fitting and alignment of parts to close tolerances.
• Worked with formal drawings, schematics, connection diagrams and parts lists while following the guidelines and safety procedures set by the United States Air Force.
• Quickly rose to the rank of Senior Airman and completed the level five training and test.

Certificate, Computer Technology/Computer Systems Technology

Tc, Business/Commerce, General

Activities and Societies: GE F110 Jet Engine Technician

Transfer, Bachelors Of Technology

Regents Diploma, New Vision Criminal Justice Program

Activities and Societies: Kenpo Karate/ Kickboxing, Wrestling