John Roundy Email and Phone Number

In my current job role, I administer an operational budget of $23.5M. Regulate DevOps, implementation, and advanced services teams. I regulate Amazon Web Services, Microsoft Azure, and IBM Cloud operations. I consistently monitor all Cloud services, including CCaaS, SaaS, IaaS, as well as quality management, dialers, and knowledge management systems. Furthermore, I oversee all aspects related to cloud design, deployment, and growth to ensure maximum system stability and availability. I am an… Show more In my current job role, I administer an operational budget of $23.5M. Regulate DevOps, implementation, and advanced services teams. I regulate Amazon Web Services, Microsoft Azure, and IBM Cloud operations. I consistently monitor all Cloud services, including CCaaS, SaaS, IaaS, as well as quality management, dialers, and knowledge management systems. Furthermore, I oversee all aspects related to cloud design, deployment, and growth to ensure maximum system stability and availability. I am an expert at providing highly available solutions to meet customer needs.Some of my prominent achievements for this role are mentioned below:• Enabled new infrastructure to be deployed in minutes rather than days by streamlining policies and procedures to use automated deployment scripts.• Successfully designed, implemented, and completed ISO 27001 controls to receive ISO 27001 certification.• Drove 47% reduction in month-over-month cost by consolidating all telecom-related costs.• Deployed automation systems to manage monthly billing practices, resulting in a 70% reduction in employee involvement in billing activities.• Achieved 99.99% uptime for all hosted operations by implementing stringent metrics to monitor all aspects of production systems, creating detailed list of maintenance practices, and controlling access to production system to minimize and manage all changes. Show less

As a director of DevOps, I effectively managed an operational budget of $5.9M. I coordinated end-to-end Amazon Web Services, Microsoft Azure, IBM, and Physical Data Center operations. Secured external training resources for continuous employee education on Cloud and Cloud Security via Pluralsight’s. I reduced infrastructure management to one team instead of six, which improved infrastructure management and resulted in 99% system uptime across all hosted platforms.My accomplishments for… Show more As a director of DevOps, I effectively managed an operational budget of $5.9M. I coordinated end-to-end Amazon Web Services, Microsoft Azure, IBM, and Physical Data Center operations. Secured external training resources for continuous employee education on Cloud and Cloud Security via Pluralsight’s. I reduced infrastructure management to one team instead of six, which improved infrastructure management and resulted in 99% system uptime across all hosted platforms.My accomplishments for this role are mentioned below:• Slashed COR by 35% through successive consolidation of data center operations.• Simplified system maintenance policies to reduce employee workload by more than 15%.• Devised and executed intrusion prevention systems to prevent 95+% of all DDOS attacks from entering the network. Show less

My primary responsibilities in this technical leadership role were to control day-to-day call and data center operations. I maintained an inline flow of communication among R&D, support, and sales departments. I effectively presented live demos of systems as needed for the sales team for customer review. I was responsible for the management of site premising dialer installers hosted and premise dialer support team members, professional services team, and training team. Above all that, I… Show more My primary responsibilities in this technical leadership role were to control day-to-day call and data center operations. I maintained an inline flow of communication among R&D, support, and sales departments. I effectively presented live demos of systems as needed for the sales team for customer review. I was responsible for the management of site premising dialer installers hosted and premise dialer support team members, professional services team, and training team. Above all that, I successfully implemented CX surveys to measure the successfulness of team consolidation.Below is the list of my achievements:• Managed operation budget of $5.5M and cut operational cost by 8.7% via policy and procedures simplification.• Operationalized onboarding process for customers and created CBT systems to minimize onboarding time by 2 days.• Implemented first internal knowledge management system for document and training material repository.• Drove 20% improvement in CX by merging customer support, training, and professional services teams to deliver best in class customer experience.• Decreased onboarding times and reduced overall employee load while onsite by creating video-based training for customers and employees. Show less

Managed NEC Commercial Lab operations, including inventory management, high-priority system repairs, ingoing and outgoing systems, and software issues and parts. Successfully managed a team of service professionals, supporting Onsite personnel to complete projects timely and effectively. Utilized deep knowledge of desktop and laptop repair and configuration to execute all projects as necessary.