John Ruberto Email & Phone Number

Zingtree is an AI-enabled Customer Experience (CX) automation platform that empowers B2C enterprises to optimize their customer interactions through automation. Our platform facilitates seamless self-service, enhances agent effectiveness, and automates various customer actions to drive operational efficiency and customer satisfaction. I work closely with clients to understand their specific needs and objectives, ensuring a seamless transition from initial onboarding through to full… Show more Zingtree is an AI-enabled Customer Experience (CX) automation platform that empowers B2C enterprises to optimize their customer interactions through automation. Our platform facilitates seamless self-service, enhances agent effectiveness, and automates various customer actions to drive operational efficiency and customer satisfaction. I work closely with clients to understand their specific needs and objectives, ensuring a seamless transition from initial onboarding through to full integration. My role involves providing expert consultation and support throughout the implementation process, leveraging deep product knowledge and industry best practices to optimize client outcomes. Show less

Nottingham, England, United Kingdom

Working in an organisation that is a primary contributor toward helping the Government realise their vision to transition Great Britain to a low-carbon economy.Own and develop best in class Knowledge strategies and tools and work closely with internal and external functions to ensure that Knowledge Management activities are properly targeted and ultimately deliver a reduction in Incident Tickets. Ensure that the information needs of Users and the Service desk are met in a timely… Show more Working in an organisation that is a primary contributor toward helping the Government realise their vision to transition Great Britain to a low-carbon economy.Own and develop best in class Knowledge strategies and tools and work closely with internal and external functions to ensure that Knowledge Management activities are properly targeted and ultimately deliver a reduction in Incident Tickets. Ensure that the information needs of Users and the Service desk are met in a timely, effective and efficient manner. Develop tactical training materials and provide hands-on, engaging briefings to User Service desks as appropriate. Understand User’s needs and concerns and customises support through presentations, face to face guidance and troubleshooting. Show less

Nottingham, United Kingdom

As Knowledge Manager I have ownership and control of the strategic and multi-channel approach to develop `Best in Class’ customer and agent online support and I am the `Business owner’ for the applications that enable this. I work with key stakeholders from across these channels to ensure publishing and maintaining of knowledge in Customer Servicing is easy to find, trusted, reliable and consistent.

As a Service Implementation Manager I was responsible for the successful deployment of `downstream’ change which results from the Customer Servicing Roadmap, Value streams and tactical remediation programmes.I had responsibility for the implementation of product/service/technology changes to ensure that Customer Experience is protected and enhanced by assuring operational `readiness’ across the Customer Service Operation.I played a key role in educating and influencing… Show more As a Service Implementation Manager I was responsible for the successful deployment of `downstream’ change which results from the Customer Servicing Roadmap, Value streams and tactical remediation programmes.I had responsibility for the implementation of product/service/technology changes to ensure that Customer Experience is protected and enhanced by assuring operational `readiness’ across the Customer Service Operation.I played a key role in educating and influencing colleagues and stakeholders to ensure Customer Servicing is placed at the heart of the Customer Servicing Strategy.. Show less

After obtaining my Prince 2 qualifications i became part of a motivated and enthusiastic team of Project Managers responsible for ensuring that business change is delivered into the operation efficiently; mitigating risk whilst maximising positive impact on colleague engagement and customer experience. Such changes include introduction or modification of Processes, Product, Technology and Colleague Initiatives.

Nottingham, United Kingdom

Experienced in project management/coordination and fraud investigations I have worked for the past 11 years as the front face of the fraud defence team in Capital One bank: identifying and assessing fraud threats and trends to implement new fraud strategies, processes and Systems to protect the business by preventing/reducing fraud losses.

Nottingham

Working as part of a project team (Integrated Infrastructure Platform) to launch the Capital One Italia branch.Coordinating all activities related to the setting up of a new call centre including the roll out of business processes, systems and communication strategy.

Processing new credit card applications and dealing with customer queries. Duties included processing proof of address and identification documents to enable lending decisions.

Worked as part of an elite team of technicians that worked on national and international oil rigs and wells providing maintenance and assistance to unblock and re-establish gas and oils production on sea platforms and other energy producing facilities.

Worked as a police officer in the military Police Carabinieri in Rome and given my previous background in martial arts and language skills, I was selected to be part of the special intervention team which operated at all major political and sporting events in Rome.