John Rupp Email & Phone Number

Denver, Co, Us

Denver, Co, Us

Denver, Co, Us

* Manage Name.com’s registry interaction from a technical perspective and this includes (but not limited to) launching nTLDs, registry migrations, registry outage troubleshooting, IP whitelist management, technical co-marketing obligations and RRA/contract review and management.* Manage all pricing for Name.com which includes planning and implementation of vendor cost increases and how that pertains retail pricing and high profile account pricing at Name.com.* Developed plan for Name.com to be compliant with the European Unions General Data Protection Regulation and worked closely with Name.com's Software Engineering Team to implement this plan. Developed and refined processes with support from legal team to ensure Name.com compliance.* Maintain vendor relationships and contracts with these vendors. Vendors include VAS providers, payment processing partners, localization and translation services, and TLD registries.* Facilitate corporate requests that arise from the larger Donuts Organization that require time and engineering resources as well as Donuts Business Development requests.* Perform business intelligence analysis and generate custom ad hoc reports to for registrar operations initiatives as well as ad hoc marketing requests using mySQL and Google BigQuery.* Responsible for defining and documenting project requirements from various internal and external stakeholders as development projects map back to operations initiatives. Including taking strategic plans from ideation to action, creating project launch plans that internal teams can use as a guideline, tracking new product/project progress post-launch to make sure that expected objectives are being met, and devising plans to bring product objectives back in line in future iterations if necessary.* Co-Lead Engineering Sprint Planning and updating of Name.com sprint processes.* Localization Process Ownership- Outline and iterate on localization processes as we develop our localization presence.

Denver, Co, Us

* Co-Lead Engineering Sprint Planning and updating of Name.com sprint processes.* Ensured major projects were SOX compliant and created risk/impact analyses and user acceptance testing documents.* Managed product development from initial discussions to launch with all stakeholders. This included scoping, creating functional specifications and testing plans to insure successful launches.* Manage Name.com’s registry interaction from a technical perspective and this includes (but not limited to) launching nTLDs, registry migrations, registry outage troubleshooting, IP whitelist management, technical co-marketing obligations and RRA/contract review and management.* Manage all pricing for Name.com which includes planning and implementation of vendor cost increases and how that pertains retail pricing and high profile account pricing at Name.com.* Perform business intelligence analysis and generate custom ad hoc reports to for registrar operations initiatives as well as ad hoc marketing requests using mySQL and Google BigQuery.

Denver, Co, Us

* Utilize quantitative and qualitative data to identify trends of existing customers to increase retention and create upsell opportunities.* Proactively reach out regularly to our high profile accounts to address questions and concerns, and to upsell on VAS and push renewals. * Collect data and develop a way to stay engaged with our customers that are moving their business elsewhere.* Create and enforce an account pricing structure (Registrations, renewals and VAS) for qualified accounts.* Work with Name.com’s Business Analyst and divide Name.com’s customer base into groups to leverage in marketing campaigns, retention practices and onboarding efforts.* Manage Name.com's Aftermarket Portfolio based on data collected from parking services for the domains in the porfolio.* Measure success by using dashboards increase renewals, reduce churn, increase DUM and onboarding. * Engage and onboard high profile prospects through networking and leads from Support / Marketing while tracking progress and gains. * Act as a primary point of contact for priority customers to ensure their issues are addressed with upselling and enhancing their Name.com product line in mind.* Track issues and determine what major updates to API should be done for better API experience.* Provide QA to support in terms or Reseller, API, Aftermarket and Account Management in tandem with the Manager of Support.* Manage escalations from support and work with development team to resolve issues in a timely manner.

Denver, Co, Us

I am a customer service representative helping customers with issues with their internet domain names and hosting problems for their websites.

Geophysical Technician

Bs, Geology

Education record