● Desktop, printer, smartboard and classroom media support for faculty and students.● Provide Audio Visual support for meetings and events.● Manage faculty and student accounts with Active Directory, Office 365, and Teams.● Manage software licensing such as SPSS, ADOBE, SMARTBOARD, MAPLESOFT, NVIVO● RMA defective hardware and schedule maintenance with DELL.● Manage recycling of old technology hardware● Manage printer toner inventory, and liaison for copier repairs● Manage Ad Astra scheduling software● Network troubleshooting.● Digital Signage management● Conduct New Student IT Orientations

• Troubleshoot personal computer and server problems with clients.• Utilize Quickbooks for client database and inventory management.• Remove viruses, spyware and provide education and prevention to clients.• Repair personal computers and servers. Replace laptop LCD screens and solder DC power jack connections.• Complete data recovery for failing hard drives and provide backup solutions.• Provide off-site computer and server support for business clients and residents.

• Resolve computer, printer and network trouble tickets in a timely manner.• Build computers for desktop use or server applications.• Install desktops (PC's and Mac's) and servers.• Maintain company asset management database and inventory.• Provide off-site clients with password authorizations.• Provide desktop support.

● Specialized in on-site and in-shop computer repair, networking, security, and consulting. ● Build new computer systems, upgrade hardware, install software, remove viruses, and most other repairs for desktops and laptops with any MS operating system. ● Liaison between the onsite customers and supervisor. ● I schedule the onsite appointments, or troubleshoot over the phone. ● In charge of maintaining inventory in the shop, and cash handling. ● In contact with local vendors to order parts and supplies as necessary.