John Christian Email & Phone Number

Columbus, Ohio, United States

Columbus, Ohio, United States

Boosted engagement scores by 17% and elevated response rates to 81% through departmental collaboration. Executed tailored strategies to bolster employee satisfaction and morale, leveraging feedback channels and performance assessments to pinpoint enhancement opportunities. These concerted endeavors led to a notable increase in organizational engagement levels.Partnered with Vice President of Casino Operations to meticulously plan, orchestrate, and execute multiple property-wide… Show more Boosted engagement scores by 17% and elevated response rates to 81% through departmental collaboration. Executed tailored strategies to bolster employee satisfaction and morale, leveraging feedback channels and performance assessments to pinpoint enhancement opportunities. These concerted endeavors led to a notable increase in organizational engagement levels.Partnered with Vice President of Casino Operations to meticulously plan, orchestrate, and execute multiple property-wide engagement initiatives.Contributed to the budget planning process by providing insightful recommendations and ensuring adherence to departmental budgetary goals, promptly alerting management to any budgetary issues.Optimized scheduling procedures to balance labor costs and staffing needs, ensuring seamless operations and guest satisfaction.Proactively participated in the recruitment and hiring process, conducting auditions to assess the skill levels of both new and experienced table games dealers.Enthusiastically supported, actively promoted, and demonstrated superior customer service in accordance with department and company standards and programs. Ensured customer service standards were followed by all team members and addressed issues as they arose. Was responsible for the overall achievement of department customer service goals. Show less

Columbus, Ohio, United States

Work closely with casino management to enhance operational performance, contributing to multiple years of unprecedented revenue growth.Provided guidance and daily supervision to staff in the department, ensuring adherence to operational goals. Supported and administered operational objectives, monitoring performance and profit achievements.Ensured strict adherence to Title 31 regulations and other applicable financial compliance requirements while managing casino… Show more Work closely with casino management to enhance operational performance, contributing to multiple years of unprecedented revenue growth.Provided guidance and daily supervision to staff in the department, ensuring adherence to operational goals. Supported and administered operational objectives, monitoring performance and profit achievements.Ensured strict adherence to Title 31 regulations and other applicable financial compliance requirements while managing casino operations.Implemented robust procedures to safeguard financial transactions, maintain accurate records, and mitigate risks associated with money laundering and fraudulent activities.Collaborated with regulatory agencies and internal audit teams to conduct regular reviews and ensure ongoing compliance with state and federal regulations. Show less

Columbus, Ohio, United States

Led the comprehensive training program for newly appointed supervisors, equipping them with the essential skills and knowledge to effectively manage teams while ensuring compliance with company policies and industry regulations.Collaborated with casino management to promote responsible gaming practices and principles, including awareness of problem gaming and self-exclusion programs.Mitigated risk and ensured the integrity of gaming operations by consistently monitoring table… Show more Led the comprehensive training program for newly appointed supervisors, equipping them with the essential skills and knowledge to effectively manage teams while ensuring compliance with company policies and industry regulations.Collaborated with casino management to promote responsible gaming practices and principles, including awareness of problem gaming and self-exclusion programs.Mitigated risk and ensured the integrity of gaming operations by consistently monitoring table games to track past posters and fraudulent bettors.Managed chip counts and buy-ins, maintaining an efficient and accurate cash flow system during high-volume shifts.Provided guidance and support to table games dealers, fostering a safe and positive working environment.Maintained a thorough knowledge of games and regulations, ensuring a safe and fair gaming experience for all patrons. Show less

Columbus, Ohio, United States

Demonstrated effective communication and customer service skills while dealing in a fast paced environment.Possessed a thorough knowledge of games and regulations, while maintaining a safe working environment.Established and maintained positive relationships with customers, fostering an enjoyable and enriching gaming experience.