John S. Email & Phone Number

International Datacenter Auditor - External and Internal Audit services. (Design and Constructed facilitiy audits).Able to provide unbiased professional consultancy & expert advise and audit service reports to datacenters owners and operators to enable Datacenter owners/ operators to both prepare and understand if there are any gaps or impediments or risks to achievement of Datacentre certification requirements. Confidential Audit and Service reporting will and can highlight potential risks to the datacenter with a focus on 4 physical infrastructure domains (Power, Cooling, Architecture, Telecommunications) as well as any supplementary residual risk in datacentre fire (vesda/gas systems/ water sprinkler etc) & safety systems (CCTV, Security access systems, security guard/ security operations) and efficiency considerations and sustainability based on international datacenter best practices and datacenter international and evolving global standards.

Kuala Lumpur, Malaysia

Qualified Trainer/ Instructor and Consultant For EPIUndertake Datacentre Training in Asia Pacific, Middle East, Australiasia & NZ, Netherlands. and TIA 942 Audit and Survelliance works in Asia PacificQualified Instructor /Trainer for the following Specialist EPI Datacentre courses=> CTDC - Certified TIA 942 Datacentre Consultant Instructor => CTIA - Certified TIA 942 Internal Auditor Instructor=> CDCP - Certified Datacentre Professional Instructor=> CDCS - Certified Datacentre Specialist Instructor=> CDFOM - Certified Datacentre Facilities Operations Manager Instructor.Perform EPI Datacentre Presentations at Partner locations In Asia Pacific , recently presented "Benchmarking a Datacentre in the Modern World" at Inverson, Kuala Lumpur, Aug 15.

Service Delivery Management:14 NZ Nationwide Gen-i Datacentre sites to meet Client SLA'sDatacenter SPOC: Single Point of Contact and provide Subject Matter Expertise for Gen-i Datacentre Operation/Facilities/infrastructure_Sales and RFPS collatoral, and Bid ManagementService Delivery back up for Telecoms Property Service Delivery Manager covering Telecom NZ's major 31 Exchange Buildings. Incident and Problem Management escalations for Geni Datacenter/s issues.Change, Capacity and Availability Management : Ensuring the various facilities, datacenters, services, suppliers and third parties delivered and maintain seamless services to the Gen-i Datacenters to meet Client SLA's expectations and site availability performance requirement for maintaining and managing 100% uptimes. (Completed a major infrastructure capacity snapshot review of all 31 major sites to understand infrastructure loadings, space and spare capacity and report on seismic rating of buildings, Worked on a number of successful process improvement initiatives to improve change management process during Critical Work Restrictions Periods and Supplier engagement processes to improve the service performance and reduce risk to IS operations.Datacentre Build, Client Datacentre Migrations and Project Management: User requirements definition, site specification, scope, design, build, implementation, quality control, project assurance and Steering Committee Membership, Governance and audit.Business Planning and Strategy Workshops: (Contributed to Telecom Property Estate Strategy, Completed Business Service Initiatives covering Supplier and Vendor Services Contract Analysis, Gap Analysis of Current Contract state vs Gen-i's New Greenfields DataCentre Future Functional Requirements, Infrastructure Alarm and Monitoring initiative (Major Datacentre Site and Facilities alarm audit, uncovered missing infrastructure alarms and anormalites, issues identified, remediated, in alignment to new standards.)

Auckland, New Zealand

• Service Delivery Management: Manage, maintain and support ICT Technology solutions and Datacentres to avoid not meeting client SLA commitments.• Incident and Problem Management: Ensure efficient incident management (faults and service requests) and effective Problem Management, to reduce the impact and costs of outages whilst seeking out and eliminating weaknesses and faults in infrastructures and operational practices. Take ownership of escalations into Telecom for issues and assist with client incident reporting.• Contract Management: Approval and management of Service Agreements and SLA’s.• Performance Management: Liaise with Client and Datacentre Service Delivery Representatives on performance of Datacentre and Facilities Infrastructures and Technology. • Supply and Demand: Liaise with Sales, Capabilities and Datacentre Service line Teams forecasting variations in supply and demands, challenge assignments, to cost effectively meet ongoing deliverables.• Datacentre Migrations and Transition Management: Assist with the project management and coordination of client IT infrastructure migrations and transitions into BAU. (Power approvals, equipment and rack specifications, engineering, structured cabling, network connectivity, weight and seismic considerations, documentation, templates and quality assurance) • Service Level Management: Provide Service Level Management for other Telecom Business Units with vendors and partners to ensure performance expectations are achieved.• Operational Management: Continuously improve the operations value proposition by providing more services with higher service levels at more favorable costs.• Security Management: Delegated Authority for security access cards for Datacentres and Facilities. • Audit: Successfully met all Client Datacentre and Facilities auditors’ requirements. (Security, Infrastructure, Tier standards, Tour of Facilities and confirming operations and maintenance audit etc)

Auckland

Business Planning: Attend Annual Off Site Strategy Workshops and formulate and contribute to Business and individual business unit planning, Input into Gen-i Datacentre Strategy Document.Nationwide Operations Management of Gen-i Datacentres and the New Zealand Super Computer in WellingtonDatacentre Migration and Transition Management: Assist with the project management of client IT Datacentre infrastructure "IBM Mainframes, AS400's, Blade Chassis, Servers, SAN, NAS, Firewalls, Routers, Switches, Polygon Video Conference, Unified IP Systems, Load Balances, Tape Back units etal) migrations and transitions into BAU. (A & B Power approvals, vendor and supplier equipment requirements and racking specifications, Tape Back up routines and Off site Vendor processes, Handover Documentation, raised floor and hot and cold isle power and air flow engineering, structured cabling, network connectivity, weight and seismic considerations, documentation, templates and quality assurance)Operations Management and Maintenance Support of Mission Critical Dealing Room Systems (IPC and British Telecom Dealing Systems) to the Major Bank Treasury rooms (ANZ, Westpac, ASB, Citibank)and Brokerage Houses (ICAP, Harlow Butler, NZFX) and Financial Market Information Systems Community (Bloomberg, IRESS).Operations Escalation Management of Telecom Telehousing Services which provided collocation services for major International Carrier Clients (Cable and Wireless, Sprint, Pacnet).Responsible for 9 Direct reports (2 Teams of Customer System Engineers and Sales Administrator based in Auckland and Wellington) and over 30 third party suppliers who provided IT server, router, Switch installation and remote hands support and maintenance coverage at remote nation-wide regional sites.

Auckland, New Zealand

Business Planning: Attend Annual Off Site Strategy Workshops and formulate and create and contribute to Group and Individual business unit planning and business initiatives. New Zealand Nationwide Operations and P&L responsibility for the Collocation/Telehousing and rapidly growing Datacenter Services Capability as the colocation services developed into a wider spectrum of managed computer room services which evolved into a full on outsourcing Datacentre Service.( IAG, Datacraft,)Operations and team management: (Implemented Telecom STI Performance System (incl Quarterly reviews and Staff Coaching, Identified and implemented BU stretch targets to Support Performance Reward and implemented IT sector training development plans for staff) Provide Services support for Trader Dealing Systems and Private NewBridge Compressed Voice Network Services to provide Shoutdown and Ringdown services between Auckland and Wellington.Transition Management: Assist with the management of client IT infrastructure transitions into BAU. (Power approvals, equipment and rack specifications, engineering, structured cabling, network connectivity, weight and seismic considerations, documentation, templates and quality assurance)Work with Managed Services Business Line to grow the Managed Computer Room Services and Outsource Datcentre Market. (Achieved 15% compound revenue growth year on year with a 35 - 40% margin contribution on direct revenue. Customer Satisfaction: Measure via Monthly Survey to achieve and maintain greater than 80%. (greater than 90% achieved year on year)

Auckland

• Operations Management and Service Delivery: Management of 9 Direct Reports (Customer Service Engineers and a Sales Administrator across Wellington and Auckland and 30 third party vendors servicing the regional areas• People Management: Ensure the Direct reports in the Group are effectively managed in the interests of our company and mission critical support services to Treasury Operations of Bank and Brokerage Clients, delivering 30 min response SLAs.• Maintenance and Installations: Perform maintenance and installation services on Network and Customer Premise (CPE) equipment related to Major Banking Treasury Dealing Systems.(Trader Support, IPC ) and Telehousing Client installations• Pre Sales and Post Sales Support and Engineering: Dealing Room Trading Systems and Telehousing • Managed Services: Deliver Telehousing Managed Computer Room services (E commerce).• Business Acumen & Commercial: Ensuring sound commercial practices are followed by personnel in the group.

Diploma Business Information Systems

This covered the following papers:- Analysis and Design:- (Entity Relationship mapping) Dynamic Project Management;- (MS Project, Gantt.

Certification Itil - Foundation In It - Service Management