John S

John S Email and Phone Number

Software Engineering student
John S's Location
Coquitlam, British Columbia, Canada, Canada
About John S

Highly skilled Technical Support Analyst with over five years of experience in managing and troubleshooting hardware and software issues. Proficient in Microsoft 365, Azure, various operating systems, and VOIP systems. Demonstrated ability to provide exceptional customer service, manage SLAs, and contribute to departmental KPIs. Adept at working collaboratively in remote environments to deliver innovative solutions and maintain up-to-date documentation.

John S's Current Company Details

Software Engineering student
John S Work Experience Details
  • Td
    Technical Support Analyst
    Td Jan 2023 - Jan 2024
    - Managed Microsoft 365 applications, including Exchange Online, SharePoint, and OneDrive.- Provided advanced technical support for Dell, Lenovo, and Apple computers.- Ensured data security compliance and maintained accurate asset inventories.- Troubleshot and resolved network issues to minimize downtime.- Maintained effective professional relationships with partners, customers, and team members.
    View
  • Par Technology
    Technical Support Specialist
    Par Technology Apr 2022 - Apr 2023
    Canada
    - Provided remote technical support for Windows Server, Windows 10, and macOS.- Managed and configured Linux systems using CLI.- Troubleshot and managed VOIP systems.- Worked directly with last-mile carriers to resolve upstream service issues.- Documented and maintained internal processes and procedures.- Provided training and guidance to team members.Provided remote technical support for Windows Server, Windows 10, and macOS.- Managed and configured Linux systems using CLI.- Troubleshot and managed VOIP systems.- Worked directly with last-mile carriers to resolve upstream service issues.- Documented and maintained internal processes and procedures.- Provided training and guidance to team members.
    View
  • Thescore
    Technical Support Representative
    Thescore May 2018 - Jul 2021
    Toronto, Ontario, Canada
    - Provided support for Microsoft 365 applications and cloud-based solutions.- Troubleshot hardware, software, and network issues.- Managed service tickets and ensured compliance with SLAs.- Collaborated with team members to meet departmental KPIs.- Maintained knowledge of current technologies and provided innovative solutions.
    View

John S Education Details

Frequently Asked Questions about John S

What is John S's role at the current company?

John S's current role is Software Engineering student.

What schools did John S attend?

John S attended York University, Lassonde School Of Engineering - York University.

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