John S Email & Phone Number

Northern Ireland, United Kingdom

Providing Technical Support for 100 + Users in multiple locations including Dublin, Cork, Limerick, London, Galway and Istanbul.- Dynamics- Power BI- Azure Administrator- Information Security- IT Security

Troy, Michigan, United States

• Install and configure software and computer systems.• Troubleshoot and resolve issues with software or hardware.• Walk colleagues or clients through steps to help them resolve their technical problems.• Maintain procedures and reports that provide technical support to the organization.• Analyze records and logs to spot underlying trends and potential issues.• Support the implementation of new solutions or applications.• Establish accounts for new users and assist with password or login problems.• Test, evaluate, and make recommendations on new technology for the business.

United States

- Cloud and Windows System Administrator- Security Specialist- Scripting- Automation

Muntinlupa City, National Capital Region, Philippines

• Point of contact for Global cyber security events• In Real Time conducts monitoring, event evaluation, triage and alerts.• Umbrella proxy research.• McAfee AV/HIPs/DLP event handling• Nexpose vulnerability scanning• IDS alerts• Q radar/SIEM alerts and monitoring• Service Now Incident ticket creation and review.• Constructs and maintains dashboards related to the above.• Identification/filtering of false positives or non-critical events from daily reports• Conducts Tier 1 Incident analysis and response based on response plans.• Escalates issues and incidents as appropriate.• Executes tasks/changes in Umbrella Whitelists, NNT file integrity scanning, vulnerability scanning, and AV, or deployments.• Support / Address other risk, information security and compliance activities as assigned.

Muntinlupa City, National Capital Region, Philippines

• Manage network servers and technology tools.• Set up accounts and workstations in Active Directory• Monitor performance and maintain systems according to requirements.• Troubleshoot issues and outages.• Ensure security through access controls, backups and firewalls.• Upgrade systems with new releases and models.• Develop expertise to train staff on new technologies.• Build an internal wiki with technical documentation, manuals and IT policies.• Asset Management including Inventory of all assets (Computer, Laptop Network Equipment, Headset.)• Active Directory Management• McAfee EPO Management• PDQ Deployment and PDQ Inventory Administrator• Service Now Management

Muntinlupa City, National Capital Region, Philippines

• Resolve customer complaints regarding healthcare concerns via phone, email, mail, or social media.• Use telephones to reach out to customers and verify account information. • Greet customers warmly and ascertain problem or reason for calling. • Assist with placement of orders, refunds, or exchanges.

Makati, National Capital Region, Philippines

• Install and configure software and hardware.• Manage network servers and technology tools.• Set up accounts and workstations!• Monitor performance and maintain systems according to requirements.• Troubleshoot issues and outages.• Ensure security through access controls, backups and firewalls.• Upgrade systems with new releases and models.• Develop expertise to train staff in new technologies.• Build an internal wiki with technical documentation, manuals and IT policies.